Armstrongs Funeral Service

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Funeral Directors Category: East of England

  • Nick Armstrong. Once upon a time an electrician in Newcastle. When work started to dry up, he started to look for something else. “I knew that it had to be a job dealing with people, not stuck in a factory.” At the back of Nick’s mind was the death of his Dad two years before and the lasting memory of what an important job it is that funeral directors do. He found a vacancy as a trainee funeral director with the Co-op and never looked back. Out of death interests include paragliding, paramotoring, kitesurfing and diving. “I know only too well how short life can be,” says Nick, and with hobbies like these that’s just as well. “I have a VW camper that I use quite a lot, especially in the summer. I love to travel and see the world.”

    Specific Gravity

    Likes to cut a dash in trad FD attire, all staff in dark green ties. Will happily notch down to light grey suits if you have a ‘no black’ dress code. If you want casual they’ll do casual (it can be amazingly hard to hard to find an FD who will). Mercedes hearse and limousine. “We have used a Volvo estate as a following car/hearse and flower car. I have used my camper van for the funeral of a young person who had one while travelling in Australia.” Will show you all the other options: horse drawn, motorbike, trikes, lorries etc. If he hires one of these for you, he won’t charge you for his own. You’d be horrified how many do.

    What’s Important?

    In Nick’s words, “It is a privilege to be able to really make a difference and help someone through one of the worst times in their life. There is nothing like it. The friends you make and the thank you cards and letters you receive make you realise just how much you have helped.” Loves the way families are becoming more involved in arranging the funeral “like it was before the time of the funeral director when whole communities used to get involved and help out.” Reckons the role of the FD to be more important than ever now that there are so many options available to families. “We can help guide the family so they give their loved one the personal send off they would want.”

    What’s Different?

    Total flexibility and unique ‘little touches’. Says Nick, “We have been told on many occasions that we are human and approachable, quite unlike other FDs in the area. We will move heaven and earth to give a family the personal service they have come to expect from us. It’s a challenge sometimes but its one we all love.” Great believer that only an independent FD can do this: “We need to change. Funeral directors have been stuck in their ways for too long now and times are changing. Those willing to change will seize the opportunities; those that won’t or can’t will disappear thereby changing our profession, which will ultimately have an enormous benefit to the families who, as some funeral directors fail to realise, are the ones that we work for and who really matter.” Highly committed to continuous improvement: “I honestly feel that no-one can touch us or even come close. That may sound big headed but we are constantly looking at how we do things and how we can do it better so our training never stops.”


    • Your call will be answered by either Nick, Wendy Garnham (manager) or Julianna Stubbs (funeral arranger). Yes to home visits, but suggest you go to them where there’ll be no interruptions and everyone is on hand to help out. No to routine embalming, but they’ll suggest it if they think it a good idea. Nick is a qualified embalmer. Same sex person to lay out the body if you wish: Wendy does females. Happy to serve all ethnic groups. Very happy if you want to come in and wash the body. No problem whatever with working with home funeralists. Outstanding celebrant, Jo Donlevy (, on the books if you want a non- or semi-religious funeral. Nick and his men always attend the ceremony (very unusual, this, and much to be applauded.) Celebrated for their hymn singing. Unusually excellent website, full of useful information. a superb assortment of useful info you can download and even a lively blog—the only undertaker’s blog in the UK. Direct cremation price: £1850 all-in.


    Warm, welcoming, good humoured. “He’s a lovely man,” says a client. Infinitely adaptable. They all love their work here, and that means looking after you as well as they can. This is a young, forward-looking enterprise, full of vitality and emotional intelligence. Extremely well spoken of by all who have used it.

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    Reviews from the old GFG site
    2 years ago

    Kay Barnes

    My beloved Sons funeral on the 18th July , was made a very special day, due to the compassion and respect of Nick Armstrong and his team, everything was explained to me. I planned a very personal goodbye to my son, a celebration of his life, the music, was very important to me, as a mother. It was a beautiful send off, I would highly recommend Nick Armstrong and his team.Many thanks

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    In reply to .
    Thank you so much for your lovely comments. Ill pass them on to the team.



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    In reply to .
    Thank you Maggie from all at Armstrongs

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    In reply to .
    What a way to end a service eh! 🙂
    Thank you for your lovely comments.
    All at Armstrongs

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    mrs gill rose

    Many thanks for all your help, kindness and sympathy. The service is just what my husband Bob would have wanted. Particularly AC/DCs Thunderstruck!

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    Maggie king

    From the moment we met you until the day you took care of our lovely mum
    You made our hardest day easier for us
    You are are local trusted firm very caring professional and every little detail was completed by yourselfs
    We received lots of comments about the service on the day
    Thank you from our hearts for all your support
    You done our mum proud
    Maggie martin

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    Val Kirk

    We would like to thank Armstrongs for helping us through such a difficult time. Sadly my husband passed away in December. We arranged a funeral through Woodland Burials who use Armstrongs as their funeral director. We visited them at their office in Bury St Edmunds and from the start found them to by sympathetic, sensitive and supportive. We wanted to arrange the funeral quickly and Armstrongs helped to get everything organised quickly and efficiently. We were put in touch with a celebrant, Adrian Graves, who was excellent.

    At the ceremony the pall bearers were very unobtrusive and sensitive to the situation and the service was everything we could have wished for in the circumstances.

    I would definitely recommend Armstrongs. They are a local, family business and made the whole process as painless as possible, which is what we needed at such a difficult time.

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    Nick Armstrong

    In reply to .
    Thanks for your lovely comments Gemma, Ive passed them on to the team.
    The coffin was something else wasn’t it 🙂


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    Nick Armstrong

    In reply to .
    Thank you so much for your kind comments, Nick

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    Melanie Wilczek

    My mum died earlier this year. Thanks to Armstrongs, I was able to plan for her a lovely, fitting, very personal goodbye. All staff offered great support and showed themselves to be kind, friendly, empathetic and totally professional. I would not hesitate to recommend this company.

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    Gemma Nash

    In 2014, we lost my partner Andrew’s beloved Mother Valerie and approached Armstrongs Funeral Service to take care of the Funeral for us. From the outset, Nick and the team offered a compassionate and respectful service to us. As it was the first time either of us had arranged a funeral, Nick took the time to explain each step to us and was on call to answer any queries we may have.

    We wanted to give Valerie the send send off she so deserved where we could celebrate her life in a way she would have wanted. Nick was able to help us design a coffin that’s was adorned with colourful Elephants, it was beautiful and such a kind gesture that none of us will forget.

    Armstrongs offer a bespoke service that is tailored compassionately to suit the individual requirements of each family losing a loved one. You really feel that arrangements are in safe hands at what can be such a vulnerable time.

    Reviews from the old GFG site
    2 years ago

    Mum’s Funeral
    Sandra Wood reviewed 1 month ago
    I would like to send my deepest thanks to Fiona, Nick and all the staff at Armstrongs. From the moment I walked into their reception, through to the funeral and beyond their help and kindness has been really great. Their support has helped me through the sadness of losing my Mother, Gina. They involved all the family and guided us through. They made everything so easy and stress – free. Nothing was too much trouble. I would recommend their services to anyone.

    A wonderful mum
    Dawn Thomas reviewed 3 months ago
    I want to thank Nick, Ian and all the staff for all the help in making our darling mum’s day go so smoothly. Armstrongs are so caring and helpful in making sure our needs were met. I also have to mention the ladies in the office, nothing was too much trouble!!

    Our stepdad died in December 2002. Nick did his funeral ……he did such a good job then, and he certainly did the same for mum. They are very professional, caring and show dignity, from the moment you lose your loved one.

    Thank you Nick and all your staff.

    Ian Robertson
    1 year ago

    We were very glad that we used Armstrong,s for my mothers funeral in October.They guided us through a difficult time when we were not thinking straight and made sure all the many aspects that organising a funeral involve were covered and gave good honest advice and guidance.
    We thought that everyone was very considerate and helpful and our thanks go to Wendy and all the staff .Everything was well organised on the day and they have also organised the internment of my mothers ashes for after the funeral.
    We would certainly recommend Armstrongs Funeral Service.

    Alan Gahagan
    1 year ago

    I would wholeheartedly recommend Armstrongs. For the recent funeral of my mother in law, Florence Balaam, they arranged everything perfectly. Everyone we dealt with at Armstrongs was professional, sympathetic and efficient. Many thanks to Nick, Fiona and your team.

    Sally M.
    1 year ago

    Once again It was a real help to know that everything was in such safe hands at our difficult time.
    The Armstrong team are always kind, sensitive, and professional.

    John Austin
    1 year ago

    Excellent service from start to finish my thanks to Fiona nothing is to much trouble!! I would recommend you to everyone. Many thanks John Austin.

    Elizabeth Chapman
    1 year ago

    Armstrongs were such a support to us around the time of my father’s death. I spoke to Nick the day before my dear Dad died as I needed a bit of advice, and speaking to a warm, knowledgeable, caring friendly person was so helpful at that difficult time. From that moment on, until after the funeral, they have been so professional, warm, and caring towards us, especially to my Mum. The funeral arrangements were organised with care and professionalism. On the day, everything went like clockwork and we felt in safe hands. They took such care of my dear Dad, and treated him with respect always. It was such a difficult time, but their support made it easier. Thank you.

    Helen Graham
    1 year ago

    Both my father and recently my mother’s funeral was handled by Nick and his team .
    They are Amazing from the moment they collected my parents they treated them with total respect and us with compassion .
    Armstrong’s are very professional but amazingly caring &,compassionate nothing is too much trouble and they definitely go the extra mile .
    I would definitely recommend Nick and his team , they helped us through the saddest time of our life supporting and guiding us every which way .
    Thank you Nick for showing such love and care to my parents after they had been taken from me , for that I am forever grateful .Definetely treating them with 5* all the way .

    Yvonne Bain
    1 year ago

    We chose Armstrongs funeral services to take care of the arrangements for my dear mother’s safekeeping and funeral. The service we received from Nick and all his team was exemplary. Kind and courteous, respectful but with a little gentle humour occasionally when appropriate, and well organised (so essential at a time like this). The civil celebrant Nick recommended was extremely thorough and delivered well on the day. Nothing was too much trouble for anyone, all our questions were treated seriously, and the costs were transparent and compared favourably with other firms. We also like the fact that Armstrongs is not part of a chain, just one independent office, run like a family business.

    Let’s put it this way, we would definitely use Armstrongs again, we just don’t want to need them.

    Alan Jenkins
    1 year ago

    Thank you so much for the way you handled my late aunts funeral, it made it very easy for me and everyone who attended said how beautiful the ceremony was delivered by your celebrant.

    Topsy Nichol
    1 year ago

    Topsy Nichol

    On 3 July 2018, the brightest light in our lives went out when my husband Paul and father to Liam and Sarah, sadly and unexpectedly passed away. We were thrown into turmoil with so much to sort out, none more than his funeral, but Nick and his team at Armstrongs turned a very sad time into one of positivity and offered extreme care, compassion and advice culminating in the very best send off for Paul. Every person in the team played a huge part and a special mention must go to to John Williams the Celebrant who conducted the service with a good mix of compassion, personal touches and humour.

    I have recommended Armstrongs many times since and the awards they have won are a true indication of how caring and professional they are.

    Thank you Nick and the team for everything you did for us and continue to do for others.

    Chris Woodward
    1 year ago

    Thank you all for making a very difficult time more bearable. Everyone was very professional, courteous, compassionate, supportive and respectful from start to finish. It felt like I had entrusted mum to a family member.

    Berni waters
    1 year ago

    When our dear father passed away aged 92, Armstrongs were exceptional in helping us through a difficult time. Fiona and all the team were compassionate and sincere. From the very first day they were helpful and supportive.
    I highly recommend them.
    Small personal touches go a long way.
    Thank you so much Armstrongs.