Funeral Directors Category: West Midlands
Sarah Wolsey Dip FD and her brother Daniel. Sarah never expected to be called to funeral directing but, when her brother and his wife lost their daughter, Millie, she began attending their bereavement counselling group and, through talking to other bereaved families, found that she was able to connect with them. She then sought out voluntary work in the funeral industry and went on to train to be a funeral director with an excellent independent business in the Black Country. She is currently training to be a bereavement support counsellor for a local hospice. Sarah says, “I give Winston’s Wish books to bereaved children. We pay for the publishing of Bereavement Guides for bereaved children and offer them free to whoever needs them, our local hospices, local schools, local hospitals.” Both Sarah and Daniel confess to being workaholics, but when they can tear themselves away from the funeral home, Daniel enjoys ice hockey and Sarah enjoys long walks, socialising, badminton and swimming – and a bit of girlie shopping.
Most people in this area want a formal funeral. Sarah and Daniel are able to meet their expectations in this: they pride themselves on their immaculate turnout and, it has to be said, they have a strong sense of ceremonial style – you rarely see it done as well as they do it here. They are also willing to tone down, if you want, and they will discuss this with you. They say, “Anyone can do whatever they want to do.” They have had family members and children walking in front of the funeral procession (in front of the hearse). It is a rare funeral director who will offer this option, and it is testimony to Daniel and Sarah’s genuineness and sincerity. When they talk about customer choice they really do mean it. Very smart fleet of vehicles plus less showy alternatives. They will discuss this with you. If it’s an estate car you’d prefer, that’s fine. They once took someone on their final journey in a sheep trailer.
Sarah expresses herself with passion when she talks about what’s important to her. “We do this because we know no-one could take more care of a bereaved family, nor could anyone treat the deceased person with any more care or respect than we do.” It’s true, too. The philosophy here is to give everyone as good a funeral as Daniel and Sarah would arrange for a member of their own family.
Daniel and Sarah go to enormous lengths to get it right – “Whatever it takes, however long it takes!” Attention to detail here is second to none. They really do strive. Says Sarah, “I want to be different and better, I rack my brains for ways to improve.” They will give you all the time you need. If you want to come and visit the person who has died after hours, that’s perfectly all right. As Sarah says, “We’re here to be used.” You will make your arrangements with Sarah or Daniel, whose high intelligence and great humanity impress us greatly. Both she and Daniel possess a vocational dedication to their work which is utterly wholehearted. You will never feel as if you’re just another client. On the contrary, you’ll feel as if you are the only one. If you have lost a baby or a child, we especially recommend you consider them. They offer bespoke Orders of Service which “are truly personal and for which we have had amazing feedback.”
- Prices here. Direct cremation £1550 all-in, details here: No Fuss Direct Funeral. Direct burial £760 plus grave cost plus gravedigging – No fuss direct burial
- Your first call will be answered by Adrian or Amanda.
- Home visits – Yes, this is standard
- Family participation – Absolutely yes – this is positively encouraged. As much participation as you want.
- Same sex person to wash and dress? Yes, no problem, either Amanda or Adrian will do this.
- Embalming – They have adequate refrigeration, so don’t think embalming is necessary.
- Ethnic specialism – Experienced in helping all faiths and ethnic groups
- Home arranged funerals – Yes, happy to help families looking after a dead person themselves with advice or assistance as required. They often help families wishing to do most things themselves and encourage all families to participate in whatever aspect they feel able to.
- Local celebrants – They have over 25 celebrants who they rate, and will try and suggest a few who are a good fit for families to speak to.
- Website – Adequate information but needs a little updating. Has a price estimator so you can have an at a glance total cost of the funeral director fees.
- Client support – Totally supportive. You deal with Adrian or Amanda throughout, they keep you up to date and informed and are there whenever needed.
- Money matters – Very good value. Their prices are online and clearly outlined. Full payment is required in advance of the funeral but with the lower costs involved this figure is likely to be similar to the 50% deposit required by larger companies.
- Parking – As Adrian comes to your home to make funeral arrangements this isn’t normally an issue. Should you prefer to go to his house then parking is available in their drive.
Very good value for money, and you only pay for what you want. In their own words, “We stick to a very simple and basic pricing structure which allows the family to decide how much they want us to do/ how much they want to do”. Sarah adds, “I want to offer our families the very best services, excellent facilities, unrivalled care and personal attention at a competitive price. I want our services to be affordable to those with a tight budget.” In our view, Daniel and Sarah aren’t just very good, they are exceptional – and well worth going out of your way for. You rarely see the standard set as high as this.
Any decisions you take on engaging the services of a funeral director should be based on your views and research. You should not rely solely upon the views and opinions offered by us.