Michael Peace is at t Read more [...]
Funeral Directors Category: South East England
Michael Peace is at the heart of this family business, ably helped by a small and loyal team of staff. Michael’s father Simon is still involved, coming in to carry out funerals when families ask for him specifically, although increasingly Simon is enjoying retirement and caring for his animals,
The Peace family came to Romsey in 1966, when Simon was just five years old. His father Peter moved the family into the house at 122, The Hundred where the business had been established many years previously by Mr. Albert Henry Cheater, whose name the company retains.
Peter Peace was an experienced funeral director who worked for the Winchester undertakers that purchased the Romsey firm when the then owner retired, and he settled into growing the already well established business, using the skills and training that he had acquired. He became a partner in the business in the late Sixties, and assumed complete responsibility for the day to day running of the company. Peter’s professionalism, along with the genuine warmth of his personality ensured that he became a much-loved member of the community, and he carried out most of the funerals for Romsey residents for the next 37 years with the help of his son Simon from 1981.
Simon remembers being brought to Romsey for the first time when his father was given the new position, and walking around the town that was to become home ever since. He went to school nearby, and grew up immersed in the world of funerals. Living on the premises meant that he was inevitably involved with his father’s work, earning pocket money by helping clean cars or carry coffins, and occasionally showing families into the chapel of rest if nobody else was available. He joined his father in the business when he was 20 after a couple of years working elsewhere, and his life’s work has been serving the local community, just as his father did.
Michael became the third generation of the Peace family to become a Romsey undertaker in 2003 after leaving university. Michael had always lived on the premises, just as Simon did, and he had seen the strong relationship between his family and the community. He always felt that he wanted to become a part of this special connection, and, like his father, had been involved with funerals from a young age.
Today, Michael lives with his wife and young family in the building where his grandfather raised his own young family more than fifty years ago, continuing the link with the past of Cheaters being a true funeral ‘home’.
Like his father, Michael has inherited Peter Peace’s devotion and dedication to serving the community he lives in, and he has an easy warmth that instantly makes you feel at home. Both Simon and Michael have a natural, comfortable manner about them, they are completely unstuffy and unpretentious, yet at the same time you know that these are experienced, professional men who would be the safest of hands to look after you and your family if somebody died. Immensely likeable and friendly, both Simon and Michael are the epitome of the best kind of undertaker, a professional at the heart of the community in which they live.
“It’s a bit like how doctors used to be,” says Simon, “When I was younger everyone knew the local GP, and he knew everyone. And we used to work really closely together. I remember the phone ringing in the middle of the night and it would be the doctor telling me he was with Mrs Jones from down the road and her husband had just died and could I come along. And when I’d get there he’d be sitting talking with her over a cup of tea taking all the time in the world. That’s all changed now, but we can still try and be those trusted people in the community who everyone knows they can come to and we’ll look after them the way we always have done.”
That sense of belonging to the community is really strong at Cheaters, it is shared by the rest of the team who all work closely together to carry out the many funerals they are tasked with each year. They spend time together out of work too, and the friendship and camaraderie between them all is evident. Sara looks after reception and is excellent at greeting clients either in person or on the phone. Her partner Giles is one of the funeral directors assisting Simon and Michael, and he has been with the company for over a decade, joining from his early days working for the company in Winchester that Peter Peace originated from.
Lizzie Cox is the other funeral director here, and they all share a large open plan office over the chapels and mortuary area. All the funeral directors have acquired the Diploma in Funeral Directing, training is something that is really important here as the Peaces feel it demonstrates professionalism and commitment. Other staff are offered training to ensure they are continually improving, and it is clear that everyone here is happy and fulfilled in their role. Simon and Michael have developed their team to be the best they possibly can be, and trust them to do their jobs well, and this confidence in them is translated to a dedicated, capable and empowered staff.
Both Simon and Michael told us (independently of each other) that they feel confident that they could go away on holiday knowing that everything would run seamlessly in their absence, a real endorsement of their faith in their colleagues and their ability to maintain the company’s high standards. These standards are not confined to getting every detail right for their clients, but also show in the premises that have recently been refurbished. Behind the bungalow where Michael and his family live, the building has been extended to create a spacious reception area and two comfortable rooms where funeral arrangements are made. A beautiful garden houses the private chapels of rest and a larger garden chapel where small ceremonies can be held, or where large families can come and spend time with the person who has died at their leisure.
Beyond the garden chapel a flight of stairs leads up to the new office space where all the organising and administration takes place out of the way of the public, along with a kitchen and relaxing area for staff to take their meals. Simon and Michael both have a desk here – there’s no separate office for the business owners – everyone works alongside each other in earshot of each other in a comradely, communal way. Debbie, who also covers on reception occasionally, has recently joined the business to look after the accounts, freeing the funeral directors to concentrate on the business of looking after the funerals.
Downstairs, the mortuary has plenty of fridge space and an additional cold room adjacent to the embalming area where Alistair takes care of any bodies requiring embalming. He combines this with fitting and lining the coffins and helping out on funerals along with the other funeral assistants, Martin, Tony and Lee and part time bearers Mike and Bryan. The company vehicles are housed in an adjacent garage – the Mercedes hearse and two limousines along with a Ford Galaxy, a private ambulance and a small van used for carrying out ash interments. The vehicles are important to Cheaters – “They portray the excellent service we provide,” says Michael, “They are the first glimpse of what the mourners at the funeral will see, it is important that they feel the person who has died is being given the best.”
Outside of work, both Simon and Michael have other loves – Simon’s is farming. “I’m a frustrated farmer,” he says with a wry smile. He lives with his wife on a small farm a few miles from the business, where he keeps cattle and sheep and enjoys buying and selling his livestock. “Ah yes, the cows,” said Lizzie, “They’re always getting out! We are used to phone calls to tell Simon his cows are out again, and the guys have to go off and round them up!”
Michael’s love of sports has led him to play cricket and rugby for local teams, with golf being a less injury-prone addition to his skills. He enjoys walking and cycling and any countryside pursuits when he has the time. The arrival of his daughter and son has introduced new family pastimes, and he is obviously a really devoted dad. “I try really hard not to take work home with me when I finish for the day,” he says.
In 2017 A H Cheater opened a small branch in North Baddesley to provide a more personal service to the community and surrounding villages. Bereaved families are looked after by Graham Lusty who joined the company in 2011 after service in the Royal Marines. Graham served on tours to both Iraq and Afghanistan over 8 years. The new and modern premises in North Baddesley has a private chapel of rest and sufficient parking for clients. Graham works closely with the team in Romsey to provide a personal service and continue the Peace family’s traditions.
Traditional values and years of experience caring for families are at the root of the Cheaters way. The vocational aspect of their work is apparent, while at the same time there is a willingness to change and adapt to the evolving needs of families.
Every family. Each person who comes to Cheaters is met with the same approach, the most important skill here is the ability to listen to you and to learn what you need them to do to help you. You won’t be dictated to or led to choose things that you don’t need or want; you will receive highly personal and professional care and be made to feel calm and safe in all your contact with them.
There’s a really solid feeling of family values here. Alongside the warmth of the people you’ll meet, there is a sense of calm competence and skillful professionalism that imbues confidence. Being the owners of the business means that Simon and Michael can be totally flexible and responsive to your needs, and they will really listen to you to make sure they get things just the way you want.
- Your first call will come to reception during office hours, so it will probably be Sara you speak to first. At North Baddesley it will be Graham. Out of hours you will speak to Simon, Michael, Giles, Graham or Lizzie.
- Home visits – yes of course. You will always be offered the option of a home visit.
- Same sex person to wash and dress? Yes, just ask. Usually this will be done by the male funeral assistants but if you would prefer a woman to do this then just ask.
- Embalming? Cheaters have a positive aspect to embalming as they understand the benefits it can bring to the presentation and preservation of those who have died, but they also understand that it isn’t a necessary procedure. If they feel it will be beneficial then they will recommend it, but the final decision will always be yours.
- Ethnic specialism? The local population is not very diverse so Cheaters don’t specialise in serving any particular ethnic groups, but they will always work closely with any family to understand their needs. If they are unsure about any traditions they will always research and ask for more information to ensure they get it right.
- Home arranged funerals – happy to help with advice or practical support for families caring for their dead at home.
- Local celebrants – They will suggest excellent officiants or celebrants for you. If you don’t hit it off with the person they first suggest then you will be given a selection of others to contact.
- Vehicle – Nice Mercedes fleet, with the option of choosing to use their Ford Galaxy if you prefer.
- Website – Informative website which is easy to navigate and not overwhelming.
- Client support – Ongoing throughout the period leading up to the funeral. There is a Peace family member who is a bereavement counsellor and further support can be offered through them.
- Money matters – No deposit is required for personalised funerals, with the simple funeral service the third party fees are requested prior to the funeral, and the direct service needs to be fully paid in advance. Prices are mid range, value for money exceptionally good. Details here.
- Parking – Plenty of parking on the forecourt.
We really liked everything here. The whole atmosphere here is of calm, competent quality, and it is obvious why the people of Romsey and the surrounding areas choose Cheaters to carry out their funerals. The people are lovely, the premises are fresh and comfortable, and the beautiful garden at Romsey created by Peter Peace is an oasis of calm, often commented on by families who visit a relative here. Now cared for by a professional gardener, the borders and hanging baskets frame the reception area and the chapels with colour and fragrance. This is a shining example of a well run family funeral directors.