Full Circle Funerals

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Funeral Directors Category: Yorkshire & The Humber

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  • Sarah Jones and David Billington. Although, as their website says, Sarah and Dave are personal, professional and compassionate people first and funeral directors second.

    Full Circle Funerals is quite unlike any other funeral director business in the area. This is immediately apparent to anyone driving past their newly opened premises in Guiseley – it looks more like a classy interior design showroom than a funeral director premises, with large windows, warm and natural decor and a fresh, modern feel to it. Their website is similarly bright and attractive in design and the whole look of the company reflects the intelligent and thoughtful approach that this new business is bringing to a traditionally staid and somber service.

    Sarah and Dave are supported by a small, close-knit team (Jade, Julia and Adrian), and together they have created a completely different type of funeral business serving families of Leeds, Bradford, Harrogate and Skipton and the surrounding areas. There are no assumptions here, nor acceptance of what ‘should’ be done when it comes to a funeral; the people at Full Circle Funerals are totally flexible and committed to giving clients as much support and involvement as each family wants or needs. They are really keen to show families the range of ideas, suggestions, products and styles that are available to help each client make the decisions that are right for them.

    Completely transparent in pricing, with an online estimator to help you work out what the final costs might be depending on your choices, the philosophy at Full Circle is simple. Clear information, guidance where you need it and as much emotional or practical support as you want. You can expect to be treated like an intelligent adult, and Sarah and Dave will listen closely to what you need from them without making any suppositions. They start with a blank canvas each time, and don’t have any expectations about what is ‘the norm’, or what might be right for any client or their family. They believe strongly that genuine engagement in funeral planning supports a more positive grieving process and they have the communication skills and confidence to support people to achieve this.

    Sarah and Dave met when they were both working with adults with learning difficulties. Sarah had trained and worked as a doctor before moving into adult social care, and Dave had previously lived and worked in America supporting underprivileged children to access outdoor youth programmes. Their wide experience of the world is evident in their determination to breathe fresh life into the way that we deal with the subject of death, something so often hidden away behind the blinds of a traditional funeral director’s premises, or cloaked in the processional ‘otherness’ of a passing funeral cortege.

    Sarah in particular is passionate about re-designing the dialogue our society has about dying and death. She believes ardently that we would all benefit from speaking more openly about it, and her decision to move into providing an undertaking service was very much motivated by a desire to offer families the time, choices and support to create meaningful funerals.

    Away from work, Sarah is a mother to two children, and she loves walking, running and cycling with her husband and family. She loves baking and cooking and making things, and clearly has a creative eye – the attractive décor of Full Circle Funerals’ premises has Sarah’s stamp all over it. “I love a bit of duck egg blue,” she says.

    Dave spent some time working alongside another funeral director locally and is also a trained civil celebrant. He and his fiancée enjoy exploring the local countryside with their golden Labrador, Wilson, who is also part of the Full Circle Funerals team.

    Both Dave and Sarah have a great deal of experience of working with people from their previous occupations, and bring many skills to this new venture, including managing difficult communication and public speaking abilities.

    Specific Gravity

    A contemporary, intelligent and very normal approach to helping families with organising a funeral. You can have a fully traditional black funeral if you want, they have all the kit, including the hats, but there’s a Full Circle uniform of duck-egg blue polo shirts and mid grey jumpers if you prefer that. Or they will attend in smart casual clothing if you’d rather. You tell them what look suits you.

    What’s Important?

    Empowering you to decide how best to commemorate an important life. Transparency, guidance where needed and provision of information to help you find exactly what you need to craft the type of funeral that you want.

    Environmental issues are also important, and the vehicles offered for funerals are both electric. The eco hearse and accompanying family car are an example of how Full Circle are trying to demonstrate the range of funeral options available now.

    What’s Different?

    A bright, light and airy environment with a fresh contemporary feel. Normal, ordinary people who are motivated by a desire to help families achieve the funeral that best suits them. Transparent pricing and a completely modern approach.

    Services

    • Your first call will be answered by Sarah Jones, David Billington or Jade Westgarth (office manager).
    • Home visits – yes of course, or at a place of your choosing if you like. is routinely offered.
    • Same sex person to wash and dress? Yes, just ask.
    • Embalming They do not personally feel that it is necessary but if a family is genuinely fully informed (including about the level of intervention required) then it is something that they are willing to arrange.
    • Ethnic specialism Full Circle Funeral staff have the knowledge and skills to support any cultural, religious or spiritual needs or wishes.
    • Home arranged funerals – positively encouraged, supporting families arranging funerals themselves is considered a privilege.
    • Local celebrants – They have links with a range of local celebrants, independents, civil celebrants, Humanists, pagans and others in the area. David is also a trained civil celebrant and would be happy to help families. When meeting a celebrant Dave or Sarah will accompany you to ensure that your ideas and principles are not unintentionally overlooked.
    • Website – really nice website with clear navigation and an online price estimator. The website complements the fundamental ethos and values of the company.
    • Client support – excellent. Clients who need additional support will be signposted to appropriate groups or counsellors. Details of bereavement support organisations are included in the information pack.
    • Money matters – clear, open pricing detailed on the website. Two simple options are also available, Simple Ceremony and Simple Cremation. Excellent value for money.
    • Parking – Ample parking outside the premises.

    Remarks

    The Full Circle way of doing things is the future of funeral directing. All of the trappings and grandeur of the old patriarchal style of funeral directing have been dispensed with, replaced by stylish comfort, openness and a quality that is immediately apparent.

    Their premises are gorgeous, and your dead person will be impeccably cared for if you choose to use Full Circle as their custodians until the funeral. The simple kindness and humanity that has motivated Sarah and Dave to open their business is embedded in the values of this company, and Yorkshire people now have one of the best new progressive undertakers in the country at their service.

     

    Any decisions you take on engaging the services of a funeral director should be based on your views and research. You should not rely solely upon the views and opinions offered by us.

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    Reviews from the old GFG site

    Adrienne

    The arrangement meetings helped me to decide what options were most appropriate and meaningful to me and Sarah suggested some good ideas to me that I would not have thought about. The staff carefully told me about all the options in a very kind and helpful way. They supported me extremely well throughout. Nothing seemed to be too much trouble for them I had the feeling every single thing was so well thought out to provide their excellent service. Full Circle was a lovely environment. It was not gloomy or dark, but very well decorated and bright. Everything looked so very well thought out to give this impression.
    I would just like to say that the service I received at this very sad time could not have been more professional. Sarah went out of her way at all times to accommodate my wishes. She was so very kind and patient and went out of her way to be as helpful as she could. She assisted in every way she could, even making suggestions to try and save me money, which I doubt any other funeral director would have done. It was a terribly sad time for me, but Sarah and her colleagues, by showing the level of kindness and empathy that they did, made the whole thing easier to bear.

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    Jane

    Coming to England from Australia in a hurry meant we had no idea who to contact. Full Circle was recommended by the Social Worker and David contacted me immediately via email and then followed up on the phone once we were in the UK. David made the whole process easy and hassle free and was very professional and patient. Nothing was too much trouble for him. Thanks David !

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    Nigel

    In the arrangement meetings, we were always given options and open to requests about what we wanted, and also given some helpful ideas on matters. David was in constant communication with us regarding matters and made it quite clear to us we were to never hesitate in contacting him. His manner was sincere at all times whilst being professional with his service. The premises were very calming and welcoming, a feeling of being ‘at home’ which made us feel relaxed. The room where we viewed was set up really lovely and peaceful. The arrangements of photographs etc and the music were just right to provide the ambience needed. Full Circle made, what so easily could have been the most difficult and painful time in our lives, that little bit easier to bear. We will definitely recommend your services without hesitation.

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    Alyson

    Sarah and the team were kind and patient throughout the process, guiding my elderly grandmother through the difficult decisions she had to make about the arrangements for the funeral of her husband of 70 years. My Grandad was a very special man and Full Circle treated him with complete dignity and gave amazing support to my grandmother.

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    David

    All the funeral options were clearly explained. The staff were very helpful and understanding. Sarah understood what we wanted and explained how we could do it. Their environment was comfortable and welcoming. We could not be happier with the way Sarah arranged things. She did a brilliant job all round. It helped us to get through this difficult period.

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    Jill

    I already knew about the Natural Death Centre website and you were the closest funeral director on the list. When I met Sarah, I knew straight away that you would be perfect. At our initial meeting, Sarah was very open about all of the options available. I had no idea what path we would end up taking and throughout the whole process I felt guided but not rushed. Sarah realised that it was going to take me a while to make decisions and she gave me the space and information to do that. All of the staff were incredible. I felt cared for, I felt safe, I felt comfortable with everyone. I also knew that they would look after Andrew – that he wasn’t just a number, he was someone who was very loved. The building is very welcoming – such a contrast to traditional funeral directors with closed curtains and a headstone in the window! It was such a lovely space we decided to hold our memorial service there – it felt safe and peaceful and I knew we would be looked after. There are not enough superlatives to express my gratitude to Sarah and her team. At what was probably the worst time in my life they looked after me and they helped us to create a very meaningful and beautiful service for my husband. They have also followed up with support and I feel like they are still in the background looking out for me. Above and beyond anything I could have imagined. At our first meeting Sarah told me that we would create a final, beautiful and special memory with Andrew. I wouldn’t have thought it was possible for this to happen, but that is exactly what we did. Everyone has told me how perfect it was. David did an amazing job as our celebrant and we all felt that the service truly reflected how much Andrew was loved, which was what I wanted. I would wish the same for anyone else having to go through this process.

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    Heather

    Although we had a fairly clear idea of what we were looking for, Sarah and Ruth steered us through the process, outlining options available to us in a professional and sensitive manner. We found the staff to be really helpful and approachable. Nothing seemed too much trouble. Sarah and Ruth’s amenable dispositions and sensitivity allowed us, as a family, to thoroughly consider and explore what was right for us, without feeling rushed or pushed through the process. Having had previous negative experiences of visiting cold and impersonal funeral chapels, we found Full Circle’s premises really welcoming and pleasant.

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    Hazel

    A sensitive and highly professional approach. I felt that my wishes were put as a priority. Flexible and extremely helpful at such a difficult time. I was offered help at every stage, including catering, printing and on the day itself. I am so pleased that my mother and cousin introduced me to Full Circle, They were the absolutely right people to handle my husband’s funeral arrangements. They went out of their way to ensure the experience was as positive as it could be. Everything was dealt with in a caring and sensitive manner.

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    Tinashe

    Outstanding service. Sarah and her team put our needs first. Tailor made a package that worked for us. Felt no pressure. Very professional and courteous. High level of integrity. Just what you need during your time of grieving. Highly recommend.

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    Jane

    Sarah and Dave did an amazing job arranging our family funeral. We wanted it to be special and they went over and beyond to make sure we ended up with a ceremony which was meaningful for us. I’m pleased we chose the eco-hearse and it was nice that their premises were comfortable and modern, completely different to other funeral directors we’ve visited in the past Thanks again for everything and I would certainly recommend Full Circle.

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    Cate

    I can honestly say that Sarah and the team at Full Circle made a really sad and difficult time, one that I will savour and never forget. From the calm, friendly and relaxed atmosphere at their premises in Guiseley, to the refreshing approach that nothing, absolutely nothing is too much trouble, Sarah ensured that we considered every option and possibility as we planned to say Goodbye to our Mum and much loved Nanny to 9 grandchildren. Their impeccable service, understanding and caring approach will be part of my memories of my Mum and the day we said Goodbye and I can honestly say no amount of money can buy this kind of service. Thank you so much for what you did for our family and for my Mum.

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    Deborah

    From the first phone call to saying goodbye you got it spot on. No pressure, complete empathy and making wonderful suggestions that helped us create a wonderful send off for Gran that was extremely special for all of us. Sarah, you were always available, prompt, proactive and sensitive – but not too formal, which was what we wanted. Both you and Dave struck exactly the right tone at the funeral and everyone commented on how refreshing your approach was. Wonderful facilities, it felt friendly and welcoming. We were so relieved when we knew Grandma was with you. And the flower arranging was wonderful – we’ll remember it always! We can’t thank you enough for the sensitive and caring way you handled arranging Grandma’s funeral. You took the time to get to know us, the suggestions you made were extremely helpful and gave us ideas we’d never have thought of. Allowing us to prepare the flowers at Full Circle and having the Great Grandchildren prepare letters and pictures for Grandma’s coffin was such a special thing to do. Thanks to you my children’s first experience of a funeral has been so incredible positive! And above all Grandma would have loved it!

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    Irene Stephenson, Director Wise Owls Consultancy

    Wise Owls is a hospitality consultant business and attention to details regarding customer service is paramount to me and my business. I was so glad to have been recommended to Full Circle Funerals, they were everything I wanted in a funeral service provider, sincere, caring and completely flexible. Their help and advice during this sad time made my family and I feel extremely supported during our choices for our dear mother’s funeral. Every member of our family was grateful for they delivered a beautiful send-off of a much beloved Mother, Grand-Mother and Great Grand-Mother. I was so very impressed with the exceptional level of service from Full Circle Funerals that both I and my family would not hesitate to recommend this company.

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    Maureen Mandirahwe Wilson

    Thank you to Full Circle Funerals for their support during the loss of our father. They brought with them a personalised and professional service at very challenging timelines. Sarah brought with her a lot of calm at such a difficult time -a trait all family members noted. The service was tailored to our needs and I will highly recommend them.

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    Georgina

    I would like to thank Full Circle and in particular David for the kindness shown in helping organise my mum’s funeral. My mum wanted immediate family only to send her on her final journey to join my dad who died 10 years ago, which meant we were a small group of 5. My dad’s funeral was again very small and because we were never told any different we went down the “usual” route and 6 of us sat in a large cold crematorium listening to someone reciting back to us what we had told him. I left the crematorium feeling that we had said goodbye in a cold and impersonal way and I didn’t want the same for my mum. I told David about that experience and he suggested that instead of going to a large crematorium we could if we wanted use their premises – I had no idea that you could do that! My sisters and I wanted our goodbyes to take the form of us visiting mum at home so we asked if we could use the smaller back room, have flowers in vases, a picture of mum and dad in the room, and place cards and family photos in mum’s beautiful poppy coffin and have a sofa and chairs moved into the room. David asked us what sort of music we wanted playing and we had Rod Stewart, Frank Sinatra, and a couple of songs mum used to whistle and sing along to, all playing in the background. We cried, chatted, laughed and sang and when our time came to leave mum we left her in a warm and loving environment. Thank you so much Full Circle for helping us say goodbye to our mum in the most perfect way and for showing that there is more than one way to say goodbye. I will have no hesitation in recommending you to friends.

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    Irene

    We appreciated the care and language used during the funeral arrangement. It was clear, informative and empowered the family to make informed decisions at a very sad time. Full Circle went above expectations, I especially appreciated the time put in it to find the right music to send my Mum off in the most perfect way possible.

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    Tanya

    I have nothing but praise for the work Sarah did and for how everything was put together. The circumstances were very difficult, working with two families who didn’t know each other and a bereaved relative who was unable to give you much assistance. The people you brought with you all acted very appropriately and I was very glad you were able to join us afterwards for the refreshments. You kept in touch with everyone at each stage in the process and gathered the consensus of opinion where necessary. I would definitely highly recommend Full Circle Funerals.

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    Muriel Thomas

    Dear David, Sarah and everyone at Full Circle,

    I want to express to yourselves and to your entire team how very much your care, concern and attention to detail has meant to me during a most difficult time.

    As you are aware, my husband’s illness spanned a very short period of time – just six weeks- and I had no time to prepare either physically or emotionally for the issues I was about to face. I know that at times I was naturally tearful and at others may have seemed inappropriately humorous, yet I never felt in any way judged by you. you especially David as I saw more of you, have an innate skill at assessing a person’s mood and needs and putting yourself naturally onto their wavelength. This is a skill which cannot be taught.

    So I thank you all from the bottom of my heart for making this time as stress free as it is possible for it to be.

    You treated my husband as a special person – as indeed he was – and whilst he was in your care I know that he was respected and treated with dignity – as I was.

    I cannot thank you enough.

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    Charlotte

    Thank you so much Sarah and Dave, for listening to our wishes, being supportive, and providing a personal and meaningful experience. Our mother would have been very happy.

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    Justin

    A big thank you to David and Sarah for taking the time to show me around, sensitively explaining the options. They made me feel much calmer about the choices available to me. The home was thoughtfully decorated and I was able to park right outside.

    Reviews from the old GFG site

    Elly
    Ruth Owen reviewed
    We were shown all options and discussed what was in mind. We had some great suggestions from Full Circle. Our main contact was with Sarah and Ruth. Lovely people who are friendly and professional. They gave us good guidance and listened to us. Together we arrived at the right arrangement for us as a family. The physical environment provided by Full Circle is excellent. It was a calm, warm and welcoming place.

    Kim
    Ruth Owen reviewed
    I was offered a meeting very quickly after my initial enquiry and Ruth went through all my options of various types of funeral and associated items. From my first meeting, Ruth kept in constant touch and updated me with the various arrangements. The funeral was initially hampered by ‘outside complications’ caused by estranged family members but thanks to Ruth’s perseverance the funeral was able to go ahead as planned without any delays which was of great comfort to me. The premises are very welcoming and airy which feels comfortable. I think the literature provided by Full Circle is very professional. My whole experience of dealing with Full Circle has been exemplary at such a difficult time. I found Full Circle much more preferable that the larger ‘franchise’ type funeral companies as they were more personal and even after the service they continued to offer me support for which I am grateful.

    Keith
    Ruth Owen reviewed
    We were very happy with the meeting – the right balance of giving options and information without being at all pushy. Thank you for a great service throughout. I and my sons were all impressed and very happy with everything.

    Agnes
    Ruth Owen reviewed
    The options were clearly explained to enable us to choose what was most appropriate for us. Ruth and Debora were very helpful as to what one could do and were very sympathetic towards our choices. All the staff that dealt with us were kind and understanding. The environment at Full Circle was modern and comfortable which helped us at a difficult time. The staff were very respectful and helpful and couldn’t have done anymore than they did. Thank-you.

    Martin
    Ruth Owen reviewed
    Carefully guided through the necessary legal steps and also sympathetically through family funeral arrangements which allowed the personal touch. I liked the more relaxed, informal approach while retaining dignity and acknowledgment of correct procedure. Many thanks to David and the team. My mother would have approved and given ‘thumbs up’.

    Trevor
    Ruth Owen reviewed
    Ruth provided exceptional support and went the ‘extra mile’. She demonstrated both compassion and the ability to co-ordinate a difficult situation. We are very grateful to her.

    Pauline
    Ruth Owen reviewed
    After the initial meeting with David, I knew exactly what I wanted for my husband. The staff’s friendliness and sympathy were excellent. I definitely did not want an impersonal Chapel of Rest. The room provided by Full Circle was excellent. I can not recommend Full Circle enough to anyone who needs a funeral service provider. Their understanding, help and consideration are unsurpassed. Thank-you to all the team for making a very hard time for me easier to handle. They looked after me (and my husband) as though we were their own.

    Jonathan
    Ruth Owen reviewed
    My aunt had already used Full Circle to help with her husband David’s funeral. The service provided was so good she organised her own funeral in advance so my Mother and I being next of kin had very little to do but we still had a meeting to go over everything and choose flowers and discuss a few other details which was made very simple and easy by David and his team. From our first meeting with David and Ruth we felt cared for and supported. Communication was excellent all the way through and I don’t think I could find a problem with any part of the process. The manner was professional, friendly and calm which suited my family perfectly. The Full Circle building is nice from the outside and very welcoming inside, the two rooms we saw were light and stylish with nice furnishings, all enhanced with tea and biscuits! I have just noticed that Full Circle cover the Harrogate area so I will be arranging my own funeral with them 50 years from now! I would also highly recommend Full Circle to others. I believe my Mother has recently organised her own funeral with Full Circle.

    Pauline
    Ruth Owen reviewed
    After the initial meeting with David, I knew exactly what I wanted for my husband. The staff’s friendliness and sympathy were excellent. I definitely did not want an impersonal Chapel of Rest. The room provided by Full Circle was excellent. I can not recommend Full Circle enough to anyone who needs a funeral service provider. Their understanding, help and consideration are unsurpassed. Thank-you to all the team for making a very hard time for me easier to handle. They looked after me (and my husband) as though we were their own.

    Michael
    Ruth Owen reviewed
    The initial meeting was very helpful in covering all bases and the options were presented in an objective way without trying to push us towards any particular choice. Staff support has been excellent throughout, with just the right amount of help and prompting at the right times. It’s hard to function in such circumstances and tasks that you would normally rattle off no problem become difficult. I found that Full Circle were able to give just the right amount of contact to ensure that everything got done in good time, but without being overwhelmed. The Full Circle premises are very pleasant – clean, fresh, modern and above all welcoming and calming. The cars were excellent, and the drivers were very helpful.

    Reviews from the old GFG site

    Joyce
    Ruth Owen reviewed
    We had thoughts about what we wanted. We very much appreciated Ruth’s help and experience in shaping those ideas. In the end we all felt that we had achieved services which we felt were fitting. Ruth was always very attentive in listening to what we wanted. We especially appreciated the way she took on all aspects of the organisation. We appreciated her efficiency in the organisation of both services. She ensured, unobtrusively, that the services ran smoothly.

    David
    Ruth Owen reviewed
    I thought that the arrangement meeting was very useful in helping us to decide all the details of the funeral in a satisfactory and appropriate manner, from suggestions of the type of casket to the use of an electric car as a hearse. My sister would have been very pleased with this choice. I found the atmosphere generated just right – friendly, helpful and personal. I appreciated being able to communicate any further issues by email. I found suggestions of the choice of crematorium and hotel venue afterwards very helpful and the presence of Full Circle at the crematorium reassuring. I really liked the atmosphere that Full Circle generated which was very appropriate for a humanist funeral.

    Jane
    Ruth Owen reviewed
    Thank you so very much for helping to make my mum’s funeral perfect for her. It was easy to get everything arranged in a way that she would have loved. The basket, autumnal garden foliage and berries, and the music was so right, and gave us powerful comfort on such a sad day. Thank you for putting together the exceptional service, and letting the family be so involved in seeing her off. Our friends and family all agreed it was a remarkable funeral, and I feel you helped me give her the goodbye she deserved.

    Alison

    I wasn’t able to attend the first meeting so my husband did on my behalf. i don’t know what I was so worried about because he returned home with lots of information and totally at ease. The thought of going to the initial meeting was very overwhelming but now I realise, I would have been fine. From the first phone call after my Mum passing away, it was very clear that we were speaking to very caring and approachable people. Nothing was too much trouble and although it was the middle of the night, it was reassuring to speak to someone local rather than a call centre. The premises are beautiful and calming. My Mum would have liked it too. It was important for me to keep my Mum close to home. A big thank you for helping me and my family through one of the toughest times of our lives. Your personal and modern approach is something you should be very proud of. I wouldn’t change a thing. A special thank you to Ruth who was amazing, kind and very professional.

    Reviews from the old GFG site

    Paul

    I didn’t really have any preconceptions but the building (and everyone in it!) was very welcoming and upbeat – as cheerful as could be hoped for given the circumstances. The slide/video show at the service and funeral strengthened the connection with Karen. David’s manner was excellent – relaxed and yet respectful. The organisation was excellent, everything ran smoothly and he was always available for enquiries. The cups of tea were nice too. One suggestion would be that under the ‘donations and tributes’ link you could then have a list of names, then click on the relevant one rather than having to scroll through them all. 

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    Derrin

    Sarah was very supportive and took us through all the options which was very helpful. We had not realised just how many choices and decisions we would have to make. We were able to take our time and didn’t feel hurried or under pressure.  From our first meeting when she arrived at Mum’s retirement home to collect her body, we felt were were in good hands with Sarah (and Ruth). Overall we have been extremely satisfied with all aspects of the service supplied. On the morning of the funeral we woke to find a fresh snowfall of 3-4 inches, causing us huge concern, but a phone call to Sarah provided great reassurance that all was still on track and contingency plans were in place. Everything did go absolutely to plan. Must also say that the celebrant, Debra Scott, was excellent, hitting jut the right note in her address. 

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    Jan

    The funeral arrangement process was what we had hoped for and more. The sensitivity and understanding with which our questions were dealt with made us feel valued. We were able to talk through options for all aspects of the service. We created a celebration that we thought Mum would have liked. Talking with Deacon Liz Day made the service personal and meaningful. We felt supported right from the beginning. Even at the first visit when I felt rather dazed I was given time to think things through in a supportive atmosphere. When there seems so much to think about each stage was taken at our pace which we really appreciated. Photos for the order of service, finding words for hymns, florists, venues for refreshments. When the day of Mum’s celebration was over I felt content that we had done our best with, the organisational, planning and empathy skills of Full Circle staff supporting us all the way.

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    Beth

     Though I had no previous knowledge or experience of arranging a funeral the arrangement was done very well. We personalised the funeral with music, photos, balloons, poem, family and friends involvement in the service: all made it special and felt we had got across who Jon was and it was bursting with personality. David was amazing – a fantastic, calm support through something we hadn’t done and didn’t really want to do either. David was the ‘unexpected’ element as I guess I would have expected something less warm and kind, if that is the right word! A huge THANK YOU for making the most difficult time of our lives less stressful and for leaving us with a sense of pride that we ‘did it right’. 

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    Di

    I didn’t expect such understanding and care I was given throughout the whole process. We placed photos in my Dad’s coffin and we asked if his beloved newspapers could be added. I couldn’t have asked for more support. They were all brilliant from the moment they picked Dad up at the home to when I picked up his ashes. I can not praise Full Circle enough from start to finish, impeccable. The Forget-Me-Not seeds gesture was brilliant. Whoever had that idea needs a pat on the back. 

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    Angela

    Sarah’s compassionate nature and ability to encourage us to share my Dad’s personality was incredible. it enabled us to achieve the very best celebration of his life. We were given support and respect in every way. The environment at Full Circle is really welcoming, peaceful and calm. Our heartfelt thanks to Sarah, Jade and all the team for their compassion and professional support. Every aspect was covered from choice of ‘adornments’ for my Dad’s coffin to the catering, We didn’t have to think – just be in the day with my Dad to celebrate his life, truly couldn’t have asked for anything more. We appreciated the ‘pack’, especially the CD and the envelope of Forget-Me-Not seeds. 

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    Anne

    The arrangement experience was more complex than I imagined but I felt fully guided and supported through the process by Jade. We added elements to personalise the funeral and it felt as though it was more about John and our family. Jade was exceptional throughout. Great empathy and understanding. She explained things clearly and made herself available to guide and support us. Thank you Jade!

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    John

    I really didn’t know what to expect not having arranged a funeral before. My wife had done a web search and found that your service was in keeping with her beliefs. Sarah made us feel at ease right from the start.  Her cheerful nature and empathy certainly helped us all plan what was a very sad yet also appropriate and personal funeral. We were able to personalise the Celebration of Life at Weetwood Hall with balloons, pictures, memorabilia of my wife’s life and this included a symbolic flower exchange. This really helped us all to get through the day and represented my wife in the way she wanted. Colourful, happy and full of hope for the future of our children. Sarah and while team were magnificent in providing support, information and advice and at moments when I looked lost, Sarah was excellent at knowing how/when to make decisions on my behalf. 

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    Nicky

    The funeral arrangement was cheerful, helpful and professional. We personalised Dad’s funeral by planting up his shoes with flowers. It made Dads funeral. We met with Ruth and Dave, they were both brilliant.I never give full marks so the fact that I have is high praise. You made a difficult situation easy. Thank-you.

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    Sandrea

    On my first encounter with Full Circle over the telephone, I spoke with an extremely nice, helpful, kind and sensitive gentleman and I was very grateful for his lovely manner. The cordiality and friendliness shown when we visited Guiseley was wonderful and very reassuring. Ruth could not have been kinder or more sincere. Although we have chosen not to accept the invite to attend the remembrance service, may I say what an extremely lovely gesture, again displaying what a thoughtful, sensitive and caring company you are, which has not gone unnoticed and is much appreciated, showing rare qualities which I am sure are not often extended afterwards. Well done Full Circle!

    Lucy

    The arrangement was WAY better than I expected it to be ! I was dreading it ! I had met Sarah before Chris had died -this was a very positive experience and I felt in control of something for once ! The fact that I could organise things just has Chris wanted was brilliant. We personalised it with decorating the coffin with flowers, choosing a nice tube to keep ashes in, having a direct cremation as requested, having a party as requested, scattering the ashes at Notts County Football Pitch. The staff were amazing, just amazing. From the first informal chat to organising everything so well and for just being so helpful and lovely. it was just what I needed. Thank-you all so much for everything. I could not have asked for any nicer people to help me. The whole process was organised and carried out just how Christ wanted it and I am just so grateful I found you.

    Jane

    The funeral went perfectly – friends and family commenting on ‘it was the best funeral they had ever attended, making them laugh and cry!’ Being able to conduct our own ceremony and produce our own order of service made the experience even more professional and fitting to our requirements. The Full Circle staff were very caring and highly professional. A big thank-you.

    So grateful to Sarah, Ruth and the other staff at Full Circle for helping my family to give my dad a perfect send off. Right from the day he died, Full Circle were there to hold our hands through the process and the finished ceremony was just as we wanted it to be. The staff at Full Circle are knowledgeable, caring and empathetic. Thank you all.

    Sue

    The funeral arrangement was much better than I expected. The personal attention, suggestions, help and ideas for all elements of the funeral were excellent. Picking the photo for the order of service was an opportunity to personalise the funeral as it was nice to be able to remind everyone of the lovely young woman my Mum was. Ruth was extremely helpful, nothing was too much trouble and I had every confidence that everything would progress smoothly on the day. After being very disappointed using a local funeral director for my father’s funeral, I was looking for something very different for my mothers. Full Circle certainly met my expectations. The lovely decor, warm welcome from the staff, support and professionalism, helpful ideas, all ensure Mum had a perfect send off. Thank-you.

    Anne

    The funeral arrangement worked well. Ruth and David were pleasant and easy to work with so you felt at ease. Our music choices personalised the service and my Dad’s clarinet was taken into he service. We liked the fact we could all use a trolley and be involved rather than pallbearers who we didn’t know. The flowers were lovely both times and we also liked Nicky, Orchard Catering. The food was great and she was helpful. We appreciated that you came to the house to see us. It made it less stressful and one less journey. Your staff seemed competent, caring and helpful. The staff at the care home also commented positively that you had spoken to the person who has died while collecting them and covered with a blanket rather than a plastic sheet. They had not seen this done before. Thank-you. We were lucky to find you. It was just what we wanted.

    Hazel

    We knew from previous experience that Ruth would understand what we wanted. Dave was fantastic as a celebrant; the guests all said what a lovely service it was and that he had spoken as if he had really known our father. The music was perfect and really reflected my father’ love of jazz. It’s really good to be able to choose whatever means most to you. Dave and Ruth supported us throughout, were sensitive to our feelings and needs and seemed completely genuine in the care for us and interest in our parents.

    Kathy

    It was nice that Ruth was able to come to the house so that my father could be involved as he is house bound. The direct cremation option was perfect for us and the advice to put rosaries and photos in the coffin was good. We dealt mainly with Ruth who was absolutely spot on for us, and we also dealt with Dave who was also easy to be with.

    Adeeb

    The funeral arrangement service exceeded my expectations. The moment Sarah Jones took charge of coordinating the funeral I quickly gained confidence in her ability to deliver, which took a lot of stress away from the family. From the orders of service to the slide show of my wife’s pictures over the years, these all contributed to a feeling of “doing her proud” on the day. It contributed to the funeral being a celebration of her life which was uplifting at a time of sorrow. At every stage of the pre and post funeral process, I always felt supported by Sarah and the Full Circle team. On the funeral day itself the Full Circle team stuck to the plan in a sensitive way, demonstrating a level of flexibility appropriate for the occasion. I would have no hesitation in recommending Full Circle to friends and family. On the saddest day of my life, Sarah’s support and the professionalism of the Full Circle team helped me to get through the day.

    Anne

    I did not know what to expect but did not expect the experience to be as it was. Refreshingly not as distressing as I had thought it would be. We chose a Gospel Choir who sang a melody of Eva Cassidy and Amazing Grace. They sang whilst guests arrived creating a wonderful ambience. We felt totally supported – as if we were the only client. The attention to detail and speedy responses were very comforting. Sarah is delightful and has sympathetically taken funeral planning into the 21st century. The day was just as we planned – wonderful. Bless you.

    Richard

    Having been though a previous funeral 4 months earlier I had experience of arranging one. I had also had a lot of time to think about what I wanted to happen and knew that I would have to involve my children in the decision-making process. The opportunity to be able to personalise the funeral was something which we welcomed. Having our dog at the crem was lovely. The service was moulded by us and reflected Sharon’s wishes. Nice touches like the packet of seeds were possible, bringing the ability for people to continue making a link, relationship with Sharon. All family members felt that Full Circle was the right choice of Funeral Directors and appreciated the personal touch that David and everyone displayed. Professional, understanding and compassionate. Communication channels very open and effective. Having reflected on the funeral we had what we wanted. Everything was based on our wished and was executed professionally.

    Sue

    Very professional with a sensitive and personal touch. David was very supportive and understanding. We weren’t pressured into making any decisions and everything was very well explained.

    Angela

    With Ruth and the team’s input and support we had a funeral that showed how much our father/husband was loved and his personality shone throughout. Slideshow (pictures of dad throughout his life). Videos of him playing his guitar. Dad’s old group reformed to sing some of the old songs. It all brought us comfort to know he was such a character! From the very first meeting with Ruth, the care and support was tangible. Nothing was too much trouble for Ruth or the team. We knew we could ask for the ideas, possibilities and emotional support and it was there. Exceeding all our expectations!! Will recommend highly. Losing a loved one is heart-breaking but your services and funeral home etc was uplifting, easing the grief somehow. Ruth’s hugs were so sincere, the support was amazing. Thank you all so much!

    Chris Badrick

    Wow what an experience!
    Believe everything you read on here and on their website about this wonderful group of people, I will let Full Circle and others fill in the details but most importantly:
    My Mum would have been delighted with them and felt very privileged to have been served by ALL at Full Circle in such a caring loving way.

    Gina

    The service provided by Full Circle far exceeded my expectations of having to arrange a funeral (for the first time). We were not expecting to be treated in such an understanding way and shown such empathy. We had not realised there were so many options available to us before walking into Full Circle. Order of Service, placing of blazer on casket, casket flowers being made in to table decorations. Memorial book/basket of flowers/photo placing in different locations/pew cards. We felt able to explore different options with David which we hadn’t realised were possible. It made the very sad day bearable with these personal touches put in place. David was always unobtrusive but always there to ensure everything ran smoothly and according to our wishes even. He always made sure that my wishes were put in place and checked every step. It helped all three of us to be given the time to talk together when trying to decide on options – or even just to talk and not get on with the arrangements. Sorry, David! You were very patient with us. Full Circle made it possible to get through the arrangement process and to feel that there would be no glitches on the day. I knew that David would run everything as we planned so we could try to relax on the day. My close friends commented on how well everything on the day ran so smoothly and without any fuss. They were impressed with all the staff. Katy, Charles and I all agree that there is nothing we would have changed, felt was missing or wished we had done for John’s funeral both before, during and after. You are still supporting us now for which we are all very grateful. I have recommended you to everyone and even Katy told me she has told someone to use Full Circle. Praise indeed!

    David

    Sarah made us feel cared for, valued, safe, understanding. She was open to all we requested, gave great ideas where we were stuck and gave good direction when it was needed. Sophie sang a song which Sarah helped organise backing music for should the guitarist flake, but also a back-up guitarist. We hired the Full Circle projector for a slideshow, photo frames and we made a memory tree. Sarah went above and beyond, always available or emailing through info on Sunday evenings and staying open for us to pick up bits for the wake. Very impressed and felt well supported. No need for us to say anymore, you made a stressful and horrible time memorable, personable and meaningful.

    Sue

    The experience couldn’t have been better. The arrangements were made efficiently and with great sensitivity to our wishes. The idea of having the funeral at home with as many of the elements being personal to us gave us a feeling of involvement in saying an intimate farewell to our mother. David helped us put together a wonderful booklet for the order of ceremony – it will be a real keepsake for us. Yes, everything David and Kerry suggested was at exactly the right level for us. They made everything happen in a seemingly effortless way. I am full of admiration for them. Nothing seemed too much trouble – even the more zany of our ideas were supported. Full Circle went above and beyond all our expectations and ensured that we had the funeral we wanted for ‘Bee. David went to extra lengths to manage my brother’s rather off requests over the cremation involving liaison with both Leeds and Bradford crems to ensure that he could be present when the coffin was cremated.

    Mel

    The funeral arrangement went beyond our expectations. The family were able to personalise the funeral by choosing the flowers, the photographs and the orders of service. Full Circle staff were caring, sympathetic and helpful. They gave us support at this very difficult time. Thanks especially to Ruth and Kerry. All the arrangements were carried out to our complete satisfaction.

    Diane

    We were able to personalise the funeral by bringing Chris home before the crematorium to toast him and this was important for family and friends. We felt closer to him and that it was more personal and real. Ruth was kind, considerate and patient. She listened to our wishes and helped us achieve them. She was also supportive, yet discreet in the “at home”. I really appreciated how you respected Chris and unhurriedly took him with you, which was of course emotional.

    Ann

    The funeral arrangement was better then we expected. It’s not something we have had to do often, we only had some basic expectations. The actual experience went beyond those expectations. In terms of personalisation, we wanted to have something a little less formal and traditional. Just small changes which for us made the whole day a little less sombre. These included using the National Association of Retired Police Officers funeral drape on the coffin, plus his police helmet and long service medal. Also, using the eco-hearse and no formal dress for the mourners or the Full Circle colleagues. Everything about the services provided by Full Circle was magnificent. From the first call through to our meetings and onto the crematorium service itself, Full Circle made everything friendly, easy and seamless.

    Carol

    The experience of arranging the funeral was better than we ever could have expected. The care taken and support given by everyone at Full Circle was amazing. Full Circle have made what is a painful process easier to bear and they brought comfort every step of the way. We will always be grateful for their support and care. There were many elements requested to personalise the funeral including travelling past basketball courts, a singer at the grave side, the releasing of doves, and the filling in of the grave by the family and friends. Nothing was deemed too much trouble and for this we are very grateful as it made the celebration of Courtney’s life perfect for him. The support given and the caring way we were dealt with at all times, including all of Courtney’s friends from university, school and home was amazing. We are all very grateful. My grandson really enjoyed filling his memory jar and this has brought comfort. All the touches throughout the process were amazing. I feel that you went more than the extra mile to ensure that all requests were carried out at all times. There are a lot of people who were close to him and everyone was dealt with in a very caring way. We are all so grateful for the help and support given throughout the whole process. From the start things we thought would be too painful to do Ruth went through them in a way that made it comforting. Thank you to all at full circle for all you support and above all the way you have taken care of Courtney.

    Angela

    Arranging the funeral exceeded my expectation. I had been dreading the experience, thinking it would be solemn and formal and thoroughly upsetting. It was respectful and appropriate for the situation but the atmosphere at Full Circle, the room, décor and most of all the manner of the staff in guiding us through the process was outstanding. The hearse was an electric vehicle, modified for the purpose, which was much less imposing and formal. This removed a great deal of anxiety as I had been dreading the appearance of the hearse. Full Circle staff gave the option / suggestion of including art work created by my mum with the coffin. This celebrated her achievements and made us feel we had celebrated the person she was. The staff were gentle and considerate whilst being clear about the choices available and decisions that needed to be made. They gave helpful guidance while allowing time for decisions to be made. We felt very well supported and listened to. The staff were able to support us in making decisions as they listened carefully and fed back / summarised what we had said, giving us helpful options. Gill Warwick, our celebrant, provided us with excellent service in terms of support and commitment she offered both before and during the service. Her management of the funeral service was testament to the care and commitment she had put into the preparation and delivery. The support she gave us all and the sensitivity she demonstrated both to us and to family members and friends made the experience the best it could possibly be in the circumstances. We were thoroughly satisfied with all aspects of the arrangements and service offered.

    Joan

    From the first meeting I was impressed with the personal service. David was with us every step of the way.

    Chris

    The arrangement of the funeral far exceeded all expectations. Having received wonderful support 34 years ago when Dad died, this time was a whole new experience. All at Full Circle provided a very enlightened, ethical, modern approach which really suited our needs. I chose to compose the whole celebration myself, with Full Circle backing and facilitating. For me it was a very cathartic part of the grieving process and I am sure helped me to move through this period. All the staff supported us wonderfully – from the first telephone contact, to collection of Mum from the care home, and then the arrangements for the funeral. Everyone always had time to speak and be extremely helpful and friendly. It really goes without saying Ruth was excellent. I really appreciated no financial pressures or feeling pushed to take any particular services/packages. This helped to make a very sad time truly wonderful and remarkable. My Mum would have been delighted with you all and felt privileged to have been served by you in such a caring way.

    Patricia

    During the funeral arrangement, I was listened to and anything that I mentioned was treated as respectfully as I expected it to be. Suggestions were made which gave me ideas of where I wanted to go with the arrangements. I was understood and my feelings were taken very much into consideration. The company that my husband had worked for kindly provide a bus which was to be part of the cortege. I felt this gave the funeral some individuality, a more personal touch. It made me feel that I had sent my husband off in a way he deserved! I felt hat we had all the time in the world to make our decisions. That I had been ‘read’ as a person and treated with kindness and consideration VERY supportive. There were lots of suggestions that were made for the remembrance of my husband. Things in particular that I hadn’t given any thought to or knew nothing of, such as fingerprints for jewellery.

    Linda

    To be honest, I wasn’t really sure what to expect but the experience I had with Full Circle staff was a very good one. They were always open to ideas and happy to suggest different options when I was not sure what I wanted. I asked for a scatter tube with either a spitfire on or a steam train and David sourced the former very quickly. It made me feel that the service provided was very personalised and not a ‘one size fits all’. I was made to feel very welcome during every visit. I would like to thank everyone for guiding me through the funeral process and for being available at all times

    Hazel

    Having had no previous experience of the death of a close relative, we were unsure of what to expect of the funeral arrangement experience, but with help and guidance from Full Circle, we were as a family so pleased with your services. It was suggested that as my husband usually gave chocolate biscuits to bus drivers, librarians and others who helped him, it would be appropriate to place a basket of biscuits at the crematorium. People were touched and amused by the tokens. Jade and Andrew were so sympathetic and helpful when they collected my husband and took him to the funeral home. My sons and I so appreciated Sarah’s offer of refreshments when we went to see her and her sympathetic treatment when we went to see my husband. He had been lovingly prepared. I do not think anything could have been done better. The family would like to thank everyone who helped to put John to rest so kindly.

    Lynn

    I can only say that the times were met with Kerry were uplifting with lots of laughter as we talked about Dad. Kerry really listened and was lovely with my Mum who is 86. She was totally present. It was a wonderful experience despite it being a time of loss. Just brilliant. While chatting, the idea of everyone taking a flower as a momento arose and it was just beautiful. I think it gave us a feeling of “inclusiveness”, everyone was part of the ceremony and could think of Dad over the next few days, looking at their flower. Kerry was wonderful – got it just right. My Mum was impressed that she didn’t feel pushed into anything. She was very respectful with Mum and talked directly to her which meant a lot to me. I felt T could contact Kerry about anything and I did so!! It took so much stress out of the whole procedure. I loved the way Kerry talked about DAD as he arrived at your funeral home. We all felt that he was so cared for and was in good hands – really moving. The funeral was a wonderful celebration of Dad’s life, just what he wanted, thank-you!

    Anonymous

    From first contact you demonstrated compassion, care and respect for the whole family. There was nothing you wouldn’t do for us and we felt complete trust, especially after meeting Dave and Andrew, that Dad’s wishes could be met sensitively and in a person centred way. Dad had specific requests which we wanted to make sure happened and you were very respectful of this – offering suggestions pf what could happen but not advising us to do anything differently. We felt we could ask for any changes or additions at any time. Everyone was caring and compassionate as well as being supportive. Dave and Andrew were approachable and maintained contact throughout The aftercare regarding support is very helpful to know about and we know you are there if we need to access that. You were informal whilst being formal, making us feel at ease. All of the family are so pleased that Dad chose Full Circle and you will now be our first choice for funerals in the future (hopefully not for a long time though!).

    Chris

    The funeral arrangement was better than we expected – especially they amount of time spent with us to ensure everything was as required and the great friendliness of all the staff at Full Circle. We were very happy that we chose to have the service at the Guiseley premises – it turned out to be a lovely venue with no rush and a very personal feel. The wicker coffin was nice as was the wreath.

    Wendy

    The funeral arrangement was better than we expected! I liked the relaxed style, the fact we were listened to and were not pressurised into buying additional services. Ruth was great! We were allowed to carry out our own mini celebration of Mum’s life despite her desire for no fuss. We could add personal items to the coffin and I was very relieved there was no embalming involved. I loved the lack of solemnity and the ability to laugh with Ruth.

    Julia

    Full Circle provided lots of useful information. There was a good range of coffins and caskets available. Everything I asked for was done without fuss or bother. The whole experience could not have been improved I’m sure. My husband did not want a funeral service, this was adhered to and I did not need to worry about anything. Ruth gave wonderful support and did everything she could to make things as normal as possible for me.

    Kelly

    The arrangement was so much better than I thought it would be. I thought it would be a terrible experience but because of David’s kindness, professionalism, knowledge and gentle manner he made it a beautiful and healing experience for me. We personalised the funeral by having the service at The Chevin Lodge, horse-drawn hearse, a willow casket and yellow ties worn by the staff. David was absolutely brilliant. He was supportive without being intrusive. He answered all my questions honestly and gently. David very intuitively matched us with Helen, our celebrant. She was brilliant and we connected straight away. She delivered the perfect service for us.

    Fay

    I have never arranged a funeral before and I was astounded by David’s approach. It was made an easy process. Nothing was too much trouble. I was very impressed. We decorated the coffin with personal messages and bunting and Full Circle allowed me to use their premises for this. Nothing was too much trouble and due to the circumstances surrounding my partners death, David and Kerry were so supportive. Thank-you for making this occasion a memorable one and a very well co-ordinated day.

    Karen

    Everyone we spoke to at Full Circle was great, Ruth, Andrew, Kerry and Gill the celebrant were amazing. They took on our needs, were supportive and understanding. We personalised the funeral with the decoration of the coffin, following Mum’s instructions.

    Jenny

    The funeral arrangement was what I had expected it to be but also better than I expected. It was much less daunting than I expected.. We personalised the funeral with the eco-hearse, a cardboard coffin, a woodland burial and using photo frames to put up pictures. This allowed us to feel close to the deceased. Like they were planning it with us. Instead of the funeral planning being upsetting, my sister and I were often smiling, saying Dad would love this. We are so glad that Ruth was part of this and was there for us throughout. We could not have done it without her. Thank-you.

    Val

    The arranging experience exceeded what the family had expected. The Globe was a beautiful environment – modern, tasteful and respectful. The whole experience helped the family at the saddest time. I’ve been to lots of funerals and dealt with many funeral directors but nothing compared to our experience with F.C.F. We were given every opportunity to personalise Dad’s funeral. This was our family’s funeral for Dad and never felt like F.C.F were taking over/ Eulogy, order of service, even the position of Dad’s coffin was our choice and accommodated. The staff support was beyond our expectations. Nothing was too much. Friendly but never intrusive, respectful and incredibly kind especially to our 95 year old Mum.