Full Circle Funerals

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Funeral Directors Category: Yorkshire & The Humber

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  • Sarah Jones and David Billington. Although, as their website says, Sarah and Dave are personal, professional and compassionate people first and funeral directors second.

    Full Circle Funerals is quite unlike any other funeral director business in the area. This is immediately apparent to anyone driving past their newly opened premises in Guiseley – it looks more like a classy interior design showroom than a funeral director premises, with large windows, warm and natural decor and a fresh, modern feel to it. Their website is similarly bright and attractive in design and the whole look of the company reflects the intelligent and thoughtful approach that this new business is bringing to a traditionally staid and somber service.

    Sarah and Dave are supported by a small, close-knit team (Jade, Julia and Adrian), and together they have created a completely different type of funeral business serving families of Leeds, Bradford, Harrogate and Skipton and the surrounding areas. There are no assumptions here, nor acceptance of what ‘should’ be done when it comes to a funeral; the people at Full Circle Funerals are totally flexible and committed to giving clients as much support and involvement as each family wants or needs. They are really keen to show families the range of ideas, suggestions, products and styles that are available to help each client make the decisions that are right for them.

    Completely transparent in pricing, with an online estimator to help you work out what the final costs might be depending on your choices, the philosophy at Full Circle is simple. Clear information, guidance where you need it and as much emotional or practical support as you want. You can expect to be treated like an intelligent adult, and Sarah and Dave will listen closely to what you need from them without making any suppositions. They start with a blank canvas each time, and don’t have any expectations about what is ‘the norm’, or what might be right for any client or their family. They believe strongly that genuine engagement in funeral planning supports a more positive grieving process and they have the communication skills and confidence to support people to achieve this.

    Sarah and Dave met when they were both working with adults with learning difficulties. Sarah had trained and worked as a doctor before moving into adult social care, and Dave had previously lived and worked in America supporting underprivileged children to access outdoor youth programmes. Their wide experience of the world is evident in their determination to breathe fresh life into the way that we deal with the subject of death, something so often hidden away behind the blinds of a traditional funeral director’s premises, or cloaked in the processional ‘otherness’ of a passing funeral cortege.

    Sarah in particular is passionate about re-designing the dialogue our society has about dying and death. She believes ardently that we would all benefit from speaking more openly about it, and her decision to move into providing an undertaking service was very much motivated by a desire to offer families the time, choices and support to create meaningful funerals.

    Away from work, Sarah is a mother to two children, and she loves walking, running and cycling with her husband and family. She loves baking and cooking and making things, and clearly has a creative eye – the attractive décor of Full Circle Funerals’ premises has Sarah’s stamp all over it. “I love a bit of duck egg blue,” she says.

    Dave spent some time working alongside another funeral director locally and is also a trained civil celebrant. He and his fiancée enjoy exploring the local countryside with their golden Labrador, Wilson, who is also part of the Full Circle Funerals team.

    Both Dave and Sarah have a great deal of experience of working with people from their previous occupations, and bring many skills to this new venture, including managing difficult communication and public speaking abilities.

    A second branch of Full Circle Funerals opened in Bramley in March 2019 and Dave is now based here along with Jodie Hudson. A third branch is due to open in Harrogate at the end of the year.

    Specific Gravity

    A contemporary, intelligent and very normal approach to helping families with organising a funeral. You can have a fully traditional black funeral if you want, they have all the kit, including the hats, but there’s a Full Circle uniform of duck-egg blue polo shirts and mid grey jumpers if you prefer that. Or they will attend in smart casual clothing if you’d rather. You tell them what look suits you.

    What’s Important?

    Empowering you to decide how best to commemorate an important life. Transparency, guidance where needed and provision of information to help you find exactly what you need to craft the type of funeral that you want.

    Environmental issues are also important, and the vehicles offered for funerals are both electric. The eco hearse and accompanying family car are an example of how Full Circle are trying to demonstrate the range of funeral options available now.

    What’s Different?

    A bright, light and airy environment with a fresh contemporary feel. Normal, ordinary people who are motivated by a desire to help families achieve the funeral that best suits them. Transparent pricing and a completely modern approach.

    Services

    • Your first call will be answered at Guiseley by Sarah Jones, Ruth Owen, Andrew Atkins or Jade Westgarth, at Bramley by either Dave or Jodie.
    • Home visits – yes of course, or at a place of your choosing if you like. is routinely offered.
    • Same sex person to wash and dress? Yes, just ask.
    • Embalming They do not personally feel that it is necessary but if a family is genuinely fully informed (including about the level of intervention required) then it is something that they are willing to arrange.
    • Ethnic specialism Full Circle Funeral staff have the knowledge and skills to support any cultural, religious or spiritual needs or wishes.
    • Home arranged funerals – positively encouraged, supporting families arranging funerals themselves is considered a privilege.
    • Local celebrants – They have links with a range of local celebrants, independents, civil celebrants, Humanists, pagans and others in the area. David is also a trained civil celebrant and would be happy to help families. When meeting a celebrant Dave or Sarah will accompany you to ensure that your ideas and principles are not unintentionally overlooked.
    • Website – really nice website with clear navigation and an online price estimator. The website complements the fundamental ethos and values of the company.
    • Client support – excellent. Clients who need additional support will be signposted to appropriate groups or counsellors. Details of bereavement support organisations are included in the information pack.
    • Money matters – clear, open pricing detailed on the website. Two simple options are also available, Simple Ceremony and Simple Cremation. Excellent value for money.
    • Parking – Ample parking outside the premises.

    Remarks

    The Full Circle way of doing things is the future of funeral directing. All of the trappings and grandeur of the old patriarchal style of funeral directing have been dispensed with, replaced by stylish comfort, openness and a quality that is immediately apparent.

    Their premises are gorgeous, and your dead person will be impeccably cared for if you choose to use Full Circle as their custodians until the funeral. The simple kindness and humanity that has motivated Sarah and Dave to open their business is embedded in the values of this company, and Yorkshire people now have one of the best new progressive undertakers in the country at their service.

     

    Any decisions you take on engaging the services of a funeral director should be based on your views and research. You should not rely solely upon the views and opinions offered by us.

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    Reviews from the old GFG site

    Paul

    I didn’t really have any preconceptions but the building (and everyone in it!) was very welcoming and upbeat – as cheerful as could be hoped for given the circumstances. The slide/video show at the service and funeral strengthened the connection with Karen. David’s manner was excellent – relaxed and yet respectful. The organisation was excellent, everything ran smoothly and he was always available for enquiries. The cups of tea were nice too. One suggestion would be that under the ‘donations and tributes’ link you could then have a list of names, then click on the relevant one rather than having to scroll through them all. 

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    Derrin

    Sarah was very supportive and took us through all the options which was very helpful. We had not realised just how many choices and decisions we would have to make. We were able to take our time and didn’t feel hurried or under pressure.  From our first meeting when she arrived at Mum’s retirement home to collect her body, we felt were were in good hands with Sarah (and Ruth). Overall we have been extremely satisfied with all aspects of the service supplied. On the morning of the funeral we woke to find a fresh snowfall of 3-4 inches, causing us huge concern, but a phone call to Sarah provided great reassurance that all was still on track and contingency plans were in place. Everything did go absolutely to plan. Must also say that the celebrant, Debra Scott, was excellent, hitting jut the right note in her address. 

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    Jan

    The funeral arrangement process was what we had hoped for and more. The sensitivity and understanding with which our questions were dealt with made us feel valued. We were able to talk through options for all aspects of the service. We created a celebration that we thought Mum would have liked. Talking with Deacon Liz Day made the service personal and meaningful. We felt supported right from the beginning. Even at the first visit when I felt rather dazed I was given time to think things through in a supportive atmosphere. When there seems so much to think about each stage was taken at our pace which we really appreciated. Photos for the order of service, finding words for hymns, florists, venues for refreshments. When the day of Mum’s celebration was over I felt content that we had done our best with, the organisational, planning and empathy skills of Full Circle staff supporting us all the way.

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    Beth

     Though I had no previous knowledge or experience of arranging a funeral the arrangement was done very well. We personalised the funeral with music, photos, balloons, poem, family and friends involvement in the service: all made it special and felt we had got across who Jon was and it was bursting with personality. David was amazing – a fantastic, calm support through something we hadn’t done and didn’t really want to do either. David was the ‘unexpected’ element as I guess I would have expected something less warm and kind, if that is the right word! A huge THANK YOU for making the most difficult time of our lives less stressful and for leaving us with a sense of pride that we ‘did it right’. 

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    Di

    I didn’t expect such understanding and care I was given throughout the whole process. We placed photos in my Dad’s coffin and we asked if his beloved newspapers could be added. I couldn’t have asked for more support. They were all brilliant from the moment they picked Dad up at the home to when I picked up his ashes. I can not praise Full Circle enough from start to finish, impeccable. The Forget-Me-Not seeds gesture was brilliant. Whoever had that idea needs a pat on the back. 

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    Angela

    Sarah’s compassionate nature and ability to encourage us to share my Dad’s personality was incredible. it enabled us to achieve the very best celebration of his life. We were given support and respect in every way. The environment at Full Circle is really welcoming, peaceful and calm. Our heartfelt thanks to Sarah, Jade and all the team for their compassion and professional support. Every aspect was covered from choice of ‘adornments’ for my Dad’s coffin to the catering, We didn’t have to think – just be in the day with my Dad to celebrate his life, truly couldn’t have asked for anything more. We appreciated the ‘pack’, especially the CD and the envelope of Forget-Me-Not seeds. 

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    Anne

    The arrangement experience was more complex than I imagined but I felt fully guided and supported through the process by Jade. We added elements to personalise the funeral and it felt as though it was more about John and our family. Jade was exceptional throughout. Great empathy and understanding. She explained things clearly and made herself available to guide and support us. Thank you Jade!

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    John

    I really didn’t know what to expect not having arranged a funeral before. My wife had done a web search and found that your service was in keeping with her beliefs. Sarah made us feel at ease right from the start.  Her cheerful nature and empathy certainly helped us all plan what was a very sad yet also appropriate and personal funeral. We were able to personalise the Celebration of Life at Weetwood Hall with balloons, pictures, memorabilia of my wife’s life and this included a symbolic flower exchange. This really helped us all to get through the day and represented my wife in the way she wanted. Colourful, happy and full of hope for the future of our children. Sarah and while team were magnificent in providing support, information and advice and at moments when I looked lost, Sarah was excellent at knowing how/when to make decisions on my behalf. 

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    Nicky

    The funeral arrangement was cheerful, helpful and professional. We personalised Dad’s funeral by planting up his shoes with flowers. It made Dads funeral. We met with Ruth and Dave, they were both brilliant.I never give full marks so the fact that I have is high praise. You made a difficult situation easy. Thank-you.

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    Sandrea

    On my first encounter with Full Circle over the telephone, I spoke with an extremely nice, helpful, kind and sensitive gentleman and I was very grateful for his lovely manner. The cordiality and friendliness shown when we visited Guiseley was wonderful and very reassuring. Ruth could not have been kinder or more sincere. Although we have chosen not to accept the invite to attend the remembrance service, may I say what an extremely lovely gesture, again displaying what a thoughtful, sensitive and caring company you are, which has not gone unnoticed and is much appreciated, showing rare qualities which I am sure are not often extended afterwards. Well done Full Circle!

    Lucy

    The arrangement was WAY better than I expected it to be ! I was dreading it ! I had met Sarah before Chris had died -this was a very positive experience and I felt in control of something for once ! The fact that I could organise things just has Chris wanted was brilliant. We personalised it with decorating the coffin with flowers, choosing a nice tube to keep ashes in, having a direct cremation as requested, having a party as requested, scattering the ashes at Notts County Football Pitch. The staff were amazing, just amazing. From the first informal chat to organising everything so well and for just being so helpful and lovely. it was just what I needed. Thank-you all so much for everything. I could not have asked for any nicer people to help me. The whole process was organised and carried out just how Christ wanted it and I am just so grateful I found you.

    Jane

    The funeral went perfectly – friends and family commenting on ‘it was the best funeral they had ever attended, making them laugh and cry!’ Being able to conduct our own ceremony and produce our own order of service made the experience even more professional and fitting to our requirements. The Full Circle staff were very caring and highly professional. A big thank-you.

    So grateful to Sarah, Ruth and the other staff at Full Circle for helping my family to give my dad a perfect send off. Right from the day he died, Full Circle were there to hold our hands through the process and the finished ceremony was just as we wanted it to be. The staff at Full Circle are knowledgeable, caring and empathetic. Thank you all.

    Sue

    The funeral arrangement was much better than I expected. The personal attention, suggestions, help and ideas for all elements of the funeral were excellent. Picking the photo for the order of service was an opportunity to personalise the funeral as it was nice to be able to remind everyone of the lovely young woman my Mum was. Ruth was extremely helpful, nothing was too much trouble and I had every confidence that everything would progress smoothly on the day. After being very disappointed using a local funeral director for my father’s funeral, I was looking for something very different for my mothers. Full Circle certainly met my expectations. The lovely decor, warm welcome from the staff, support and professionalism, helpful ideas, all ensure Mum had a perfect send off. Thank-you.

    Anne

    The funeral arrangement worked well. Ruth and David were pleasant and easy to work with so you felt at ease. Our music choices personalised the service and my Dad’s clarinet was taken into he service. We liked the fact we could all use a trolley and be involved rather than pallbearers who we didn’t know. The flowers were lovely both times and we also liked Nicky, Orchard Catering. The food was great and she was helpful. We appreciated that you came to the house to see us. It made it less stressful and one less journey. Your staff seemed competent, caring and helpful. The staff at the care home also commented positively that you had spoken to the person who has died while collecting them and covered with a blanket rather than a plastic sheet. They had not seen this done before. Thank-you. We were lucky to find you. It was just what we wanted.

    Hazel

    We knew from previous experience that Ruth would understand what we wanted. Dave was fantastic as a celebrant; the guests all said what a lovely service it was and that he had spoken as if he had really known our father. The music was perfect and really reflected my father’ love of jazz. It’s really good to be able to choose whatever means most to you. Dave and Ruth supported us throughout, were sensitive to our feelings and needs and seemed completely genuine in the care for us and interest in our parents.

    Kathy

    It was nice that Ruth was able to come to the house so that my father could be involved as he is house bound. The direct cremation option was perfect for us and the advice to put rosaries and photos in the coffin was good. We dealt mainly with Ruth who was absolutely spot on for us, and we also dealt with Dave who was also easy to be with.

    Adeeb

    The funeral arrangement service exceeded my expectations. The moment Sarah Jones took charge of coordinating the funeral I quickly gained confidence in her ability to deliver, which took a lot of stress away from the family. From the orders of service to the slide show of my wife’s pictures over the years, these all contributed to a feeling of “doing her proud” on the day. It contributed to the funeral being a celebration of her life which was uplifting at a time of sorrow. At every stage of the pre and post funeral process, I always felt supported by Sarah and the Full Circle team. On the funeral day itself the Full Circle team stuck to the plan in a sensitive way, demonstrating a level of flexibility appropriate for the occasion. I would have no hesitation in recommending Full Circle to friends and family. On the saddest day of my life, Sarah’s support and the professionalism of the Full Circle team helped me to get through the day.

    Anne

    I did not know what to expect but did not expect the experience to be as it was. Refreshingly not as distressing as I had thought it would be. We chose a Gospel Choir who sang a melody of Eva Cassidy and Amazing Grace. They sang whilst guests arrived creating a wonderful ambience. We felt totally supported – as if we were the only client. The attention to detail and speedy responses were very comforting. Sarah is delightful and has sympathetically taken funeral planning into the 21st century. The day was just as we planned – wonderful. Bless you.

    Richard

    Having been though a previous funeral 4 months earlier I had experience of arranging one. I had also had a lot of time to think about what I wanted to happen and knew that I would have to involve my children in the decision-making process. The opportunity to be able to personalise the funeral was something which we welcomed. Having our dog at the crem was lovely. The service was moulded by us and reflected Sharon’s wishes. Nice touches like the packet of seeds were possible, bringing the ability for people to continue making a link, relationship with Sharon. All family members felt that Full Circle was the right choice of Funeral Directors and appreciated the personal touch that David and everyone displayed. Professional, understanding and compassionate. Communication channels very open and effective. Having reflected on the funeral we had what we wanted. Everything was based on our wished and was executed professionally.

    Sue

    Very professional with a sensitive and personal touch. David was very supportive and understanding. We weren’t pressured into making any decisions and everything was very well explained.

    Angela

    With Ruth and the team’s input and support we had a funeral that showed how much our father/husband was loved and his personality shone throughout. Slideshow (pictures of dad throughout his life). Videos of him playing his guitar. Dad’s old group reformed to sing some of the old songs. It all brought us comfort to know he was such a character! From the very first meeting with Ruth, the care and support was tangible. Nothing was too much trouble for Ruth or the team. We knew we could ask for the ideas, possibilities and emotional support and it was there. Exceeding all our expectations!! Will recommend highly. Losing a loved one is heart-breaking but your services and funeral home etc was uplifting, easing the grief somehow. Ruth’s hugs were so sincere, the support was amazing. Thank you all so much!

    Chris Badrick

    Wow what an experience!
    Believe everything you read on here and on their website about this wonderful group of people, I will let Full Circle and others fill in the details but most importantly:
    My Mum would have been delighted with them and felt very privileged to have been served by ALL at Full Circle in such a caring loving way.

    Gina

    The service provided by Full Circle far exceeded my expectations of having to arrange a funeral (for the first time). We were not expecting to be treated in such an understanding way and shown such empathy. We had not realised there were so many options available to us before walking into Full Circle. Order of Service, placing of blazer on casket, casket flowers being made in to table decorations. Memorial book/basket of flowers/photo placing in different locations/pew cards. We felt able to explore different options with David which we hadn’t realised were possible. It made the very sad day bearable with these personal touches put in place. David was always unobtrusive but always there to ensure everything ran smoothly and according to our wishes even. He always made sure that my wishes were put in place and checked every step. It helped all three of us to be given the time to talk together when trying to decide on options – or even just to talk and not get on with the arrangements. Sorry, David! You were very patient with us. Full Circle made it possible to get through the arrangement process and to feel that there would be no glitches on the day. I knew that David would run everything as we planned so we could try to relax on the day. My close friends commented on how well everything on the day ran so smoothly and without any fuss. They were impressed with all the staff. Katy, Charles and I all agree that there is nothing we would have changed, felt was missing or wished we had done for John’s funeral both before, during and after. You are still supporting us now for which we are all very grateful. I have recommended you to everyone and even Katy told me she has told someone to use Full Circle. Praise indeed!

    David

    Sarah made us feel cared for, valued, safe, understanding. She was open to all we requested, gave great ideas where we were stuck and gave good direction when it was needed. Sophie sang a song which Sarah helped organise backing music for should the guitarist flake, but also a back-up guitarist. We hired the Full Circle projector for a slideshow, photo frames and we made a memory tree. Sarah went above and beyond, always available or emailing through info on Sunday evenings and staying open for us to pick up bits for the wake. Very impressed and felt well supported. No need for us to say anymore, you made a stressful and horrible time memorable, personable and meaningful.

    Sue

    The experience couldn’t have been better. The arrangements were made efficiently and with great sensitivity to our wishes. The idea of having the funeral at home with as many of the elements being personal to us gave us a feeling of involvement in saying an intimate farewell to our mother. David helped us put together a wonderful booklet for the order of ceremony – it will be a real keepsake for us. Yes, everything David and Kerry suggested was at exactly the right level for us. They made everything happen in a seemingly effortless way. I am full of admiration for them. Nothing seemed too much trouble – even the more zany of our ideas were supported. Full Circle went above and beyond all our expectations and ensured that we had the funeral we wanted for ‘Bee. David went to extra lengths to manage my brother’s rather off requests over the cremation involving liaison with both Leeds and Bradford crems to ensure that he could be present when the coffin was cremated.

    Mel

    The funeral arrangement went beyond our expectations. The family were able to personalise the funeral by choosing the flowers, the photographs and the orders of service. Full Circle staff were caring, sympathetic and helpful. They gave us support at this very difficult time. Thanks especially to Ruth and Kerry. All the arrangements were carried out to our complete satisfaction.

    Diane

    We were able to personalise the funeral by bringing Chris home before the crematorium to toast him and this was important for family and friends. We felt closer to him and that it was more personal and real. Ruth was kind, considerate and patient. She listened to our wishes and helped us achieve them. She was also supportive, yet discreet in the “at home”. I really appreciated how you respected Chris and unhurriedly took him with you, which was of course emotional.

    Ann

    The funeral arrangement was better then we expected. It’s not something we have had to do often, we only had some basic expectations. The actual experience went beyond those expectations. In terms of personalisation, we wanted to have something a little less formal and traditional. Just small changes which for us made the whole day a little less sombre. These included using the National Association of Retired Police Officers funeral drape on the coffin, plus his police helmet and long service medal. Also, using the eco-hearse and no formal dress for the mourners or the Full Circle colleagues. Everything about the services provided by Full Circle was magnificent. From the first call through to our meetings and onto the crematorium service itself, Full Circle made everything friendly, easy and seamless.

    Carol

    The experience of arranging the funeral was better than we ever could have expected. The care taken and support given by everyone at Full Circle was amazing. Full Circle have made what is a painful process easier to bear and they brought comfort every step of the way. We will always be grateful for their support and care. There were many elements requested to personalise the funeral including travelling past basketball courts, a singer at the grave side, the releasing of doves, and the filling in of the grave by the family and friends. Nothing was deemed too much trouble and for this we are very grateful as it made the celebration of Courtney’s life perfect for him. The support given and the caring way we were dealt with at all times, including all of Courtney’s friends from university, school and home was amazing. We are all very grateful. My grandson really enjoyed filling his memory jar and this has brought comfort. All the touches throughout the process were amazing. I feel that you went more than the extra mile to ensure that all requests were carried out at all times. There are a lot of people who were close to him and everyone was dealt with in a very caring way. We are all so grateful for the help and support given throughout the whole process. From the start things we thought would be too painful to do Ruth went through them in a way that made it comforting. Thank you to all at full circle for all you support and above all the way you have taken care of Courtney.

    Angela

    Arranging the funeral exceeded my expectation. I had been dreading the experience, thinking it would be solemn and formal and thoroughly upsetting. It was respectful and appropriate for the situation but the atmosphere at Full Circle, the room, décor and most of all the manner of the staff in guiding us through the process was outstanding. The hearse was an electric vehicle, modified for the purpose, which was much less imposing and formal. This removed a great deal of anxiety as I had been dreading the appearance of the hearse. Full Circle staff gave the option / suggestion of including art work created by my mum with the coffin. This celebrated her achievements and made us feel we had celebrated the person she was. The staff were gentle and considerate whilst being clear about the choices available and decisions that needed to be made. They gave helpful guidance while allowing time for decisions to be made. We felt very well supported and listened to. The staff were able to support us in making decisions as they listened carefully and fed back / summarised what we had said, giving us helpful options. Gill Warwick, our celebrant, provided us with excellent service in terms of support and commitment she offered both before and during the service. Her management of the funeral service was testament to the care and commitment she had put into the preparation and delivery. The support she gave us all and the sensitivity she demonstrated both to us and to family members and friends made the experience the best it could possibly be in the circumstances. We were thoroughly satisfied with all aspects of the arrangements and service offered.

    Joan

    From the first meeting I was impressed with the personal service. David was with us every step of the way.

    Chris

    The arrangement of the funeral far exceeded all expectations. Having received wonderful support 34 years ago when Dad died, this time was a whole new experience. All at Full Circle provided a very enlightened, ethical, modern approach which really suited our needs. I chose to compose the whole celebration myself, with Full Circle backing and facilitating. For me it was a very cathartic part of the grieving process and I am sure helped me to move through this period. All the staff supported us wonderfully – from the first telephone contact, to collection of Mum from the care home, and then the arrangements for the funeral. Everyone always had time to speak and be extremely helpful and friendly. It really goes without saying Ruth was excellent. I really appreciated no financial pressures or feeling pushed to take any particular services/packages. This helped to make a very sad time truly wonderful and remarkable. My Mum would have been delighted with you all and felt privileged to have been served by you in such a caring way.

    Patricia

    During the funeral arrangement, I was listened to and anything that I mentioned was treated as respectfully as I expected it to be. Suggestions were made which gave me ideas of where I wanted to go with the arrangements. I was understood and my feelings were taken very much into consideration. The company that my husband had worked for kindly provide a bus which was to be part of the cortege. I felt this gave the funeral some individuality, a more personal touch. It made me feel that I had sent my husband off in a way he deserved! I felt hat we had all the time in the world to make our decisions. That I had been ‘read’ as a person and treated with kindness and consideration VERY supportive. There were lots of suggestions that were made for the remembrance of my husband. Things in particular that I hadn’t given any thought to or knew nothing of, such as fingerprints for jewellery.

    Linda

    To be honest, I wasn’t really sure what to expect but the experience I had with Full Circle staff was a very good one. They were always open to ideas and happy to suggest different options when I was not sure what I wanted. I asked for a scatter tube with either a spitfire on or a steam train and David sourced the former very quickly. It made me feel that the service provided was very personalised and not a ‘one size fits all’. I was made to feel very welcome during every visit. I would like to thank everyone for guiding me through the funeral process and for being available at all times

    Hazel

    Having had no previous experience of the death of a close relative, we were unsure of what to expect of the funeral arrangement experience, but with help and guidance from Full Circle, we were as a family so pleased with your services. It was suggested that as my husband usually gave chocolate biscuits to bus drivers, librarians and others who helped him, it would be appropriate to place a basket of biscuits at the crematorium. People were touched and amused by the tokens. Jade and Andrew were so sympathetic and helpful when they collected my husband and took him to the funeral home. My sons and I so appreciated Sarah’s offer of refreshments when we went to see her and her sympathetic treatment when we went to see my husband. He had been lovingly prepared. I do not think anything could have been done better. The family would like to thank everyone who helped to put John to rest so kindly.

    Lynn

    I can only say that the times were met with Kerry were uplifting with lots of laughter as we talked about Dad. Kerry really listened and was lovely with my Mum who is 86. She was totally present. It was a wonderful experience despite it being a time of loss. Just brilliant. While chatting, the idea of everyone taking a flower as a momento arose and it was just beautiful. I think it gave us a feeling of “inclusiveness”, everyone was part of the ceremony and could think of Dad over the next few days, looking at their flower. Kerry was wonderful – got it just right. My Mum was impressed that she didn’t feel pushed into anything. She was very respectful with Mum and talked directly to her which meant a lot to me. I felt T could contact Kerry about anything and I did so!! It took so much stress out of the whole procedure. I loved the way Kerry talked about DAD as he arrived at your funeral home. We all felt that he was so cared for and was in good hands – really moving. The funeral was a wonderful celebration of Dad’s life, just what he wanted, thank-you!

    Anonymous

    From first contact you demonstrated compassion, care and respect for the whole family. There was nothing you wouldn’t do for us and we felt complete trust, especially after meeting Dave and Andrew, that Dad’s wishes could be met sensitively and in a person centred way. Dad had specific requests which we wanted to make sure happened and you were very respectful of this – offering suggestions pf what could happen but not advising us to do anything differently. We felt we could ask for any changes or additions at any time. Everyone was caring and compassionate as well as being supportive. Dave and Andrew were approachable and maintained contact throughout The aftercare regarding support is very helpful to know about and we know you are there if we need to access that. You were informal whilst being formal, making us feel at ease. All of the family are so pleased that Dad chose Full Circle and you will now be our first choice for funerals in the future (hopefully not for a long time though!).

    Chris

    The funeral arrangement was better than we expected – especially they amount of time spent with us to ensure everything was as required and the great friendliness of all the staff at Full Circle. We were very happy that we chose to have the service at the Guiseley premises – it turned out to be a lovely venue with no rush and a very personal feel. The wicker coffin was nice as was the wreath.

    Wendy

    The funeral arrangement was better than we expected! I liked the relaxed style, the fact we were listened to and were not pressurised into buying additional services. Ruth was great! We were allowed to carry out our own mini celebration of Mum’s life despite her desire for no fuss. We could add personal items to the coffin and I was very relieved there was no embalming involved. I loved the lack of solemnity and the ability to laugh with Ruth.

    Julia

    Full Circle provided lots of useful information. There was a good range of coffins and caskets available. Everything I asked for was done without fuss or bother. The whole experience could not have been improved I’m sure. My husband did not want a funeral service, this was adhered to and I did not need to worry about anything. Ruth gave wonderful support and did everything she could to make things as normal as possible for me.

    Kelly

    The arrangement was so much better than I thought it would be. I thought it would be a terrible experience but because of David’s kindness, professionalism, knowledge and gentle manner he made it a beautiful and healing experience for me. We personalised the funeral by having the service at The Chevin Lodge, horse-drawn hearse, a willow casket and yellow ties worn by the staff. David was absolutely brilliant. He was supportive without being intrusive. He answered all my questions honestly and gently. David very intuitively matched us with Helen, our celebrant. She was brilliant and we connected straight away. She delivered the perfect service for us.

    Fay

    I have never arranged a funeral before and I was astounded by David’s approach. It was made an easy process. Nothing was too much trouble. I was very impressed. We decorated the coffin with personal messages and bunting and Full Circle allowed me to use their premises for this. Nothing was too much trouble and due to the circumstances surrounding my partners death, David and Kerry were so supportive. Thank-you for making this occasion a memorable one and a very well co-ordinated day.

    Karen

    Everyone we spoke to at Full Circle was great, Ruth, Andrew, Kerry and Gill the celebrant were amazing. They took on our needs, were supportive and understanding. We personalised the funeral with the decoration of the coffin, following Mum’s instructions.

    Jenny

    The funeral arrangement was what I had expected it to be but also better than I expected. It was much less daunting than I expected.. We personalised the funeral with the eco-hearse, a cardboard coffin, a woodland burial and using photo frames to put up pictures. This allowed us to feel close to the deceased. Like they were planning it with us. Instead of the funeral planning being upsetting, my sister and I were often smiling, saying Dad would love this. We are so glad that Ruth was part of this and was there for us throughout. We could not have done it without her. Thank-you.

    Val

    The arranging experience exceeded what the family had expected. The Globe was a beautiful environment – modern, tasteful and respectful. The whole experience helped the family at the saddest time. I’ve been to lots of funerals and dealt with many funeral directors but nothing compared to our experience with F.C.F. We were given every opportunity to personalise Dad’s funeral. This was our family’s funeral for Dad and never felt like F.C.F were taking over/ Eulogy, order of service, even the position of Dad’s coffin was our choice and accommodated. The staff support was beyond our expectations. Nothing was too much. Friendly but never intrusive, respectful and incredibly kind especially to our 95 year old Mum.

    Angela

    Everything was beautifully arranged. We couldn’t have asked for better. Our family wished to be involved in the funeral and the staff helped in every way. The funeral was perfect. We were shown every consideration at a very difficult time. I was nervous about seeing my husband for a final farewell. I need not have worried. Andrew reassured me and he looked better than I had hoped. Peaceful and at rest.

    Nicola

    The funeral arrangement experience exceeded what we expected. As soon as we walked into the room we received a warm welcome that put us all at ease. The atmosphere and surroundings were relaxing and David was brilliant. He gave full explanations, was very patient and managed to make it feel like we were not arranging our Dad’s funeral. We were able to place personal items in Dad’s coffin and allowed to see him whenever it was convenient to us which meant a lot. David and the team were excellent, very supportive. Family and friends commented on how fab they were on the day of the funeral. We cannot thank David and the team enough for making a stressful time easier. We felt we were planning a celebration with friends, rather than a funeral.

    Susan

    I have been going past Full Circle in Bramley whilst it was being developed from The Globe pub and thought it might be a good place to try. Very handy for me. I wanted a fairly traditional and simple service and Full Circle were able to arrange this for me. I was able to personalise the funeral by arranging to have a horse-racing scene printed on a fabric to drape over the coffin. That added to my contribution towards the service and made me feel good. The staff were very friendly, warm and kind. They were thoughtful and easy going. They did not try and persuade me to do anything I didn’t want to. Jodie especially was very sweet.

    Anne

    The management and delivery of the funeral from initial telephone contact through to the after-care support has been exceptionally good. I could not have wished for a better service. We personalised the service in a number of ways: a bagpiper – this was very special and personally relevant for Lorraine and family; the Nissan leaf eco-hearse; details on the seed packets, suffragette colours on the coffin; our own celebrant; Brooklands Woodland Burial – all of these things made the funeral feel very personal and beautiful. David was exceptionally good. I was very pleased that the support was consistent. David was the person I spoke to initially on the phone and he stayed with me throughout. He began by asking us to tell him about Lorraine which was the perfect way to begin. He was extremely sensitive, anticipating needs but always checking back. I was so so happy that Full Circle enabled me to ensure the perfect funeral for Lorraine. They surpassed my highest expectations. Thank-you so much.

    Jo

    After travelling passed there on many occasions we thought we’d try there first as it was also very modern and fresh looking. After one visit we realised it would be the place to go for us. We never looked anywhere else. The funeral arrangement was more than we expected it to be, especially after not dealing with many past funerals. We couldn’t fault Andrew; he guided us through everything and gave us the perfect send off for our very dear loved one. The staff were friendly, helpful, attentive to detail and helped is through every aspect of the funeral. We couldn’t fault them. We were extremely satisfied with everything from start to finish; thank you very much.

    Caitlan

    The funeral arrangement was what I had expected it to be and more. I just wanted the best send off for my Grandad and they fulfilled that. David made me feel welcome and he listened. He also gave me options for the funeral. The staff were very friendly and easy to talk to. Full Circle was a very warm environment who made me feel welcome. The staff are amazing and understanding – talking to me and helping with the funeral. I would recommend them to people.

    Jean

    Thanks to the thoroughness of your team, we knew and had the input into what would happen. That preparation helped us to prepare mentally for what was to come and helped enormously. The choice of the coffin, handing out of roses at the end of the ceremony, the choice of music, all made it feel that we were making the ceremony very personal. I cannot praise the staff highly enough. Their approach, their empathy, their determination to help us find what was right for us, their attention and positive reactions to every detail was so supportive and so much appreciated. We were 100% happy with all the arrangements. All went like clockwork and we felt we had been so well supported at such a difficult and emotional time. From the initial contact through to the final receipt of the bill, we knew what was happening, felt cared for professionally and personally. We can not praise all involved highly enough. The offer of bereavement counselling and the inclusion of forget-me-not seeds shows the level of service and care this form provides. I will be forever grateful that chance led us to choose this company. No praise is sufficient. Thank-you so much.

    Simon

    The funeral was well planned, coordinated and delivered very professionally. The celebrant presented as if she was part of the family – amazing! We were able to personalise the service in a number of ways; a book on top of the coffin – I felt proud. A poem at the service – I felt honoured to read it. Flowers being placed on the coffin by all family members at the end. Full Circle staff were professional, caring and patient with my attention to detail. Thank you so much – the whole family and many guests praised the service. The standard of service was exceptional.

    Chloe

    The funeral arrangement experience was much more thoughtful & personal than I could have ever expected. Ruth was lovely to talk with from our initial contact & Full Circle went above & beyond to help us. The photo frame to hang memories on at the funeral was a lovely point of interest for our family a& friends at the wake & brought us a lot of happiness. Andrew was INCREDIBLE when handling all of our questions & needs. He was empathetic, quick and thorough when responding to my many emails, flexible & truly made what I thought was going to be a difficult & painful experience the absolute opposite. It was the easiest part I’ve had to seal with after the death of my mother & we can’t thank you all enough for your care throughout this time’.

    Catherine

    The funeral arrangement experience was informal, sensitive and I didn’t feel I was part of a conveyor belt funeral. The family were able to personalise the funeral by putting personal items into the coffin and writing messages on the lid. Each put a single rose on the coffin at the Burial Ground. Lucy was absolutely lovely. Supportive but not intrusive. We wanted a very informal, very personal funeral, we were well served by F.C.

    Bonnie

    The funeral arrangement process was better than we had expected the funeral arrangement process to be. Ruth Owen was absolutely wonderful in putting us at our ease and ensuring everything went smoothly.

    Ian

    During the funeral arrangement experience Carolyn and I were treated with the utmost care and respect and in a very professional way by Jodie. To personalise the funeral our daughter Julie added a photo of Sylvia to be placed on the coffin during the service at the crematorium. This was her wish for her Grandma. Jodie, David and your drivers were all a pleasure to have around us at this sad time. The funeral arrangements were handled to our satisfaction in a caring and professional manner from start to finish. Thanks from Carolyn and Ian.

    Diane

    The funeral arrangement experience was more than I expected. Both Jodie and David are lovely. The building and the interior is very beautiful and comfortable. Jodie was very understanding. We were able to personalise the funeral in the following ways; my nephew playing the guitar, choosing the songs, and we had my mums wedding album. It made me feel that I had helped to put the funeral together. Full Circle’s staff were very kind – everything was perfect. I was very satisfied.

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